Customer Service Representative 2 - Tucson - I3 INFOTEK INC

    I3 INFOTEK INC
    I3 INFOTEK INC Tucson

    1 day ago

    $35,000 - $65,000 (USD) per year * Administrative
    Description

    Job Description: Customer Service Representative 2

    Location:Tucson, AZ 85705

    Position Type:(40 hrs/week) | Day Shift (8:00 AM – 5:00 PM)

    Projected Duration: 02/02/2026 – 01/18/2027

    Position Overview:

    The Customer Service Representative 2 (CSR 2) performs journey-level customer service tasks by interacting with customers via telephone or in person. The role involves providing information on products, services, eligibility, or program guidance, resolving complaints, entering orders, and maintaining accurate records of customer interactions. The CSR 2 may also handle monetary transactions, reconcile cash, and prepare deposits for submission.

    Key Responsibilities:

    • Confer with customers to provide information, take orders, cancel accounts, or resolve complaints.
    • Assist customers with services such as licenses, registrations, permits, or program eligibility.
    • Document customer interactions, inquiries, complaints, and actions taken in records.
    • Resolve service or billing complaints, including exchanging merchandise, refunding money, or adjusting bills.
    • Complete contract forms, update customer records, and issue service discontinuance orders using computer systems.
    • Refer unresolved grievances to appropriate departments for further investigation.
    • Determine charges for services, collect deposits or payments, and arrange billing.
    • Perform research, analyze policies, and use discretion to resolve complex customer service issues.
    • Reconcile daily money receipts and transmit deposits to the bank or state treasurer.

    Required Skills:

    • Strong adherence to established guidelines and procedures.
    • Experience solving difficult customer service complaints or problems.
    • Previous customer service experience.

    Preferred Skills:

    • Bilingual proficiency.
    * This salary range is an estimation made by beBee
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