-
Service Advisor
2 weeks ago
Asbury Automotive Group Brandon, United StatesThe Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's pu Service Advisor, Courtesy, Ad ...
-
Service Advisor
4 weeks ago
Nissan Dealership Brandon, United StatesNissan Dealership - JobID: [Auto Service Technician] As a Service Advisor at Nissan, you'll: Oversee flow of Drive Lane; Ensure that customers receive prompt, courteous, and effective service; Ensure that the daily inventory of technicians' time is consistently sold to service cu ...
-
Retail Service Advisor
1 week ago
The ODP Corporation Brandon, United StatesOverview · At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advi ...
-
Service - Lot Attendant @ Courtesy Kia
6 hours ago
Asbury Automotive Brandon, United StatesAbout Asbury · Courtesy is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and t ...
-
Retail Key Holder Part-Time
1 week ago
Office Depot Brandon, United States Part timeJob Description · At Office Depot Inc., the Service Advisor - The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. · The Service Advisor - Key Carrier will demonstrate a pass ...
-
Retail Key Holder Part-Time
1 week ago
Office Depot Brandon, United States Part timeJob DescriptionAt Office Depot Inc., the Service Advisor - The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Service Advisor - Key Carrier will demonstrate a passion for ...
-
Human Resources Business Partner
2 weeks ago
Holland & Knight Brandon, United StatesWe are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. · Description: · The Human Resources Business Partner collaborates directly with other members of the Human Resources department and personnel manage ...
-
Field Service Technician
2 weeks ago
Eaton Brandon, United StatesEaton's Critical Power Solutions Division is currently seeking a Field Service Technician based in the greater Tampa, FL region. This position will be located remotely and will work out of a home office within the immediate geographic area with up to 25% travel to customer sites ...
Service Advisor - Brandon, United States - Brandon Nissan
3 weeks ago
Description
Qualifications
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate expected repair time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have having trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be polite and friendly and greet customers promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.