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    Network Communications Manager - New York, United States - Franklin Fitch

    Franklin Fitch
    Franklin Fitch New York, United States

    3 weeks ago

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    Description

    We are working with a leading law firm to hire a Manager of Unified Communications that will be responsible for overseeing all aspects of the deployed voice and video systems within the firm. The successful UC Manager will play an integral part in the firms transformation initiatives and provide leadership and management of Information Services Delivery.

    Skills Required:

    • Minimum of 5-7 years of experience in supporting, implementing and configuring voice/video devices in an enterprise network including basic hardware support. 3+ years in supervisory or management capacity is desired.
    • Extensive knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support, best practices, and technologies.
    • Cisco Collaboration certifications are a strong plus.
    • Law firm experience is a plus.
    • Experience with network change management control policies.

    Duties & Responsibilities:

    • Identify and resolve any voice and video related issues in the firms infrastructure.
    • Provide Tier 3 end user support for all Unified Communications (collaborative applications, mobile devices, video, and voice)
    • Manage Executive Level Support to high profile users and be the lead on all Unified Communication matters.
    • Manage team and resource workloads including projects Prioritizes assignments to ensure alignment with company goals and initiatives in a dynamic environment. Manage any managed services or outsourced relationships for collaboration and telecom vendors. Responsible for developing, mentoring and promoting engineering resources
    • Responsible for the maintenance and monitoring of all voice related appliances throughout the Firm. Applies upgrades, makes configuration changes and keeps up to date configuration files.
    • Responsible for overseeing the maintenance and upgrades of the Firmwide telephony system. This includes any upgrades, applying OS patches along with configuration changes and troubleshooting software/hardware issues.
    • Manages the architecture of the voice / video infrastructure. Responsible for designing and modifying the voice / video infrastructure to meet the specific needs of the firm.
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