Vice President - Phoenix, United States - Crawford & Company

Description

Excellence In Everything We Touch

Position Summary

At Crawford & Company, we treat our clients' policyholders like our own customers, helping to restore and enhance lives, businesses, and communities at all points along the claims management journey. We believe in leading by example - at work and in our communities. At Crawford, employees are empowered to grow, emboldened to act, and inspired to serve.

We are seeking experienced Vice President of CAT Operations who has a track record of serving others to handle property CAT claims for client-specific programs. Maintaining an overall positive and respectful business culture and operating with integrity at all times is essential.

As a Vice President of CAT Operations, you will oversee the daily and long-term operations of a claims department(s) to effectively analyze claims information, determine coverage, and settle losses for client programs. You must have strong leadership skills with a high level of empathy and integrity, and the ability to set and maintain high standards.

Responsibilities

• Coaches managers on leading their teams on claims handling, reviewing work quality and responding to escalations.
• Collaborates with leadership colleagues from cross functional Crawford departments to ensure efficiency and proper prioritization of initiatives.
• Responsible for achievement of assigned goals, strategic initiatives, and scorecard deliverables.
• Plans, organizes, and deploys resources to deliver the appropriate client service.
• Enhances team strength by hiring, coaching and mentoring direct reports. Provides career development and professional growth opportunities.
• Accountable for ensuring compliance with laws, regulations, policies, and procedures.
• Provides guidance on technical matters.
• Identifies trends and develops action plans as appropriate.
• Delivers financial goals for their respective client-specific programs.
• Inspires a high-performance team that works to deliver exceptional experiences to the clients.
• Oversees and directs timely communications with insureds about coverage and claims process. Ensures accurate claim file documentation is maintained.
• Implements processes to monitor achievement of required Service Level Agreements "SLA" as set forth by client and/or Crawford for claim handling process.
• Directs the distribution of work to adjusters and holds individuals accountable to expected case load.
• Maintains professional and technical knowledge through continuing education.
• Always upholds the Crawford Code of Business Conduct.
• Participates in special projects or performs duties in other areas as requested.

Requirements

• Bachelor's Degree in Business Administration or other discipline directly related to the duties and responsibilities specified.
• 12 years of experience in operations, with applicable P&C claims experience.
• 5 years of leadership experience in the claims industry.
• Requires travel and overnight stays which may be for extended periods of time during a catastrophe events.
• In-depth knowledge of insurance coverages, insurance terminology and practices, and the claims handling process.
• Strong leadership and management skills.
• Expertise in the use of property and/or casualty claims handling software.
• Strong account management and client relationship skills.
• Strong verbal and written communication skills.

About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.