Migration Support Technician - San Jose - UST Inc

Description

Role description

Migration Support Technician

Lead I - IT Asset Management

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at

You Are:

The Migration Support Technician will play a pivotal role in the global Workspace ONE to Microsoft Intune migration initiative. This position is highly hands-on and requires strong technical understanding of MDM platforms, endpoint ecosystems (Windows, macOS, iOS, Android), and user-facing rollout activities.

The opportunity:

* Hybrid: In office/remote

* Migration Execution & Coordination

* Support all phases of the Workspace ONE Intune migration program, including planning, device readiness, staged rollouts, and post migration stabilization.

* Perform data mining and analysis from multiple sources to assess device status, ownership, compliance, and migration prerequisites.

* Identify exceptions and non-compliant devices, working with global teams to drive remediation aligned with DLM guidelines.

* Prepare BU wise device readiness reports, exception lists, and progress dashboards.

* Act as the bridge between global project teams, BU SPOCs, and local ETS leadership to ensure seamless execution.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

* Strong understanding of MDM concepts.

* Hands-on experience with Workspace ONE, Intune, or similar platforms.

* Familiarity with Windows, macOS, iOS, and Android ecosystems.

* Additional Skills

* Strong Excel skills; Power BI is a plus.

* Excellent communication skills.

* High ownership, agility, and willingness to work on the ground.

* Flexibility to work on different schedules as per business needs

* Minimum Qualifications

* Bachelor's degree in IT or equivalent experience.

* 4-8 years in IT operations, desktop support, device management, or rollout focused roles; Prior migration experience preferred.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: California

Compensation Range: $62,000-$93,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#CB

#LI-VB1

Skills

end user computing,workspace one,microsoft intune,windows,macos,desktop support,device management,sccm,end user computing

Benefits