- Monitor system processing and provide first line support of any issues that are encountered.
- Maintain general knowledge and expertise of the software functionality and configuration as an internal resource for the company.
- Learn and maintain business program knowledge to ensure the software configuration meets the business expectation.
- Provide software support and training to end-users.
- Coordinate any issues that need to be escalated to ACS for assistance.
- Assesses updates to the software for impact to the company and helps develop related test plans.
- Participate in the identification and related design of any modifications to the software that are needed to meet evolving business requirements.
- Oversee and coordinate the work of all HarperCollins technical staff supporting the Software.
- Be knowledgeable in all HarperCollins operations utilizing the Software.
- Understand in detail the processing flows, file structures/relationships, data elements and screen layouts of all Software Modules utilized by HarperCollins.
- Provide ACS maintenance and support personnel with the information necessary to provide efficient and quality service, including the reporting of any Software Bugs and identifying the level of urgency and priority of each. Any problems reported to ACS should be as well defined as possible and should include any information available that will enable ACS to replicate the problem on HarperCollins system.
- Communicate with HarperCollinss users to facilitate the rapid identification and resolution of Software Bugs.
- Analyze and approve all Software Modifications. Ensure that the level of detail in all written Modification Specifications accurately and adequately reflects HarperCollins requirements.
- Control and manage the use of the Software, including making initial diagnosis of any reported problems, coordinating the installation of Releases, ensuring adequate training of end users, and following proper operating, backup and restart/recovery procedures.
- Control and manage the use of the Licensed Equipment and operating system to ensure smooth functioning of the entire system. This includes such operations as system backups and restores, administering database maintenance functions (DBA duties), and running disk maintenance utilities. The System Administrator is responsible for the initial diagnosis of all system-related problems and taking action as appropriate.
- Anticipate Support Service requirements in order to give ACS adequate prior notice of such to facilitate the timely delivery of ACS service and products.
- 3+ years related experience as a system administrator for a business system, system analyst, product manager, or other business/IT interfacing role
- Proven experience working with business users to manage technology and user expectations
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Developing leadership and management skills
- Experience designing technical solutions and documenting the technical specifications
- Strong analytical and problem-solving skills
- Experience with the Advantage CS product a plus
-
Systems Administrator
2 weeks ago
University at Buffalo Buffalo, United StatesPosition Title: Systems Administrator · Posting Number: P240009 · Employer: State · Salary Range: $80,000 - $95,000 · FTE: 1.00 · Position Summary: · The Systems Administrators at the University at Buffalo (UB) utilize cutting-edge technologies and their expertise in computing an ...
-
citrix systems administrator
1 week ago
Advance2000 Buffalo, United StatesThe purpose of the Citrix Systems Administrator is to be an expertwith our softwaresystem thatis hosted internally. This position will be responsible for supportingthe software'sclients, leading the Advance2000'ssoftware support team, and maintaining thesoftware's environment. · ...
-
IT Systems Administrator
4 weeks ago
Conax Buffalo, United StatesConax Technologies... great minds don't necessarily think ALIKE... solutions and innovation happen when we think TOGETHER. Engineering Solutions to your complex challenges for over 60 years Compression seal fittings, temperature sensors and custom solutions for Aerospace, Oil & G ...
-
System Administrator
4 weeks ago
OneBridge Benefits Buffalo, United StatesWho We Are: · OneBridge Benefits was founded in 2013 with the vision to create better technology to support account-based health plans. Fast forward to today and we continue to be in growth mode, as a premier healthtech company servicing over 250,000 participants with over 2 bill ...
-
Systems Administrator
1 month ago
University at Buffalo Buffalo, United States Full timePosting Details · Position Information · Fiscal Year · Position Title Systems Administrator · Classification Title Senior Programmer-Analyst · Department Enterprise Infrastructure Services · Posting Number P240009 · Posting Link · Employer State · Position Type · Profe ...
-
Health System Administrator
2 weeks ago
Justice, Bureau of Prisons/Federal Prison System Welch, United StatesSummary · Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. · Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and securi ...
-
Systems Administrator
1 week ago
Genesee Community College Batavia, United StatesLocation: Batavia, NY Category: Administrative/Professional Posted On: Wed May Job Description: · GENERAL FUNCTIONS: · The Systems Administrator supports the Senior Systems Administrator in deploying, managing, and maintaining enterprise computer systems in the organization, incl ...
-
Systems Administrator
3 weeks ago
Seneca Resorts & Casinos Niagara Falls, United StatesSystems Administrator (iSeries) II (req5409) · Job Number: · req5409 · Job Title: · Systems Administrator (iSeries) II · Number of Openings: · 1 · Job/Employment Type: · FT · Country: · USA · State/Province: · New York · City: · Niagara Falls · Job Category: · Informatio ...
-
Covid System Administrator
3 weeks ago
The Leading Niche Buffalo, United StatesPosition Title: COVID Systems Administrator · As an onsite · Systems Administrator · on our project, you will be supporting the Department of Veterans' Affairs. You'll analyze problem areas and opportunities for improvement in this mission critical network. · This position is ...
-
IT Systems Administrator-Associate
2 weeks ago
Independent Health Buffalo, United StatesFIND YOUR FUTURE · We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion. · Overview · The IT Systems Administrator-Associate will be responsible for a ...
-
Network/Systems Administrator
1 week ago
William S. Hein & Co Getzville, United StatesJob Description · About the Company · William S. Hein Co., & Inc., is a publishing company that proudly serves over 3,500 institutions in more than 150 countries. For decades, we have been dedicated to providing outstanding customer service and innovative solutions to the legal ...
-
Network/Systems Administrator
3 weeks ago
William S. Hein & Co Getzville, United StatesAbout the Company · William S. Hein Co., & Inc., is a publishing company that proudly serves over 3,500 institutions in more than 150 countries. For decades, we have been dedicated to providing outstanding customer service and innovative solutions to the legal and general academi ...
-
UNIX Systems Administrator
1 month ago
University at Buffalo Buffalo, United States Full timePosting Details · Position Information · Fiscal Year · Position Title UNIX Systems Administrator · Classification Title Senior Programmer-Analyst · Department Enterprise Infrastructure Services · Posting Number P240010 · Posting Link · Employer State · Position Type · ...
-
Global System Administrator
2 weeks ago
University at Buffalo Buffalo, United States Full timePosting Details · Position Information · Fiscal Year · Position Title Global System Administrator · Classification Title Instructional Support Technician · Department Business Reporting and Systems · Posting Number P240159 · Posting Link · Employer State · Position Type ...
-
Calibration Technician III
2 weeks ago
PCB PIEZOTRONICS, INC. Depew, United StatesPrimary Objective: · Follows all PCB procedures and forms in compliance to ISO 9001. · Performs a variety of basic tests on manufactured products by following written procedures, under close supervision. · Utilizes basic electrical and mechanical test equipment such as meters, pr ...
-
Safety & Human Resources Business Partner
3 days ago
New Enterprise Stone & Lime Depew, United StatesThe Safety & Human Resources Business Partner is responsible for orchestrating key Safety and HR initiatives across our diversified New York operations, including mining, hot mixed asphalt plants, and a full service ready-mixed concrete business. This role transcends traditional ...
-
Deburring Technician I
4 weeks ago
PCB Piezotronics, Inc. Depew, United StatesPrimary Objective: · The Deburr Technician I will work from drawings and/or written instructions and tool sheets to properly deburr parts. · Major Areas of Accountability · + With assistance, performs daily deburring activities using a variety of hand tools and machinery. Regula ...
-
Deco Department Manager
3 days ago
Floor & Decor Holdings Inc. Depew, United StatesPay Range · $ $37.08 PURPOSE · Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. · MAJOR RESPONSIBILITIES · ...
-
SAP Basis Administrator
1 week ago
Apex Ventures Buffalo, United StatesAO30105 · Do you have experience in SAP administration and want to further develop yourself? Then this is your chance. With the already advanced implementation of SAP S/4HANA at our headquarters in Traunreut and our international subsidiaries, we are now laying the foundation for ...
-
ERP Director
1 day ago
Servotronics Elma, United StatesPosition Summary: · As the ERP Director, you will be responsible to lead ERP initiatives to optimize operational efficiency, enhance system capabilities, and drive strategic growth. This position will manage all day-to-day ERP software administration and projects related to soft ...
Advantage System Administrator - Depew, United States - HarperCollins
Description
Overview:
This position is located out of our Harlequin Depew, New York facility and can be done partially remotely.
HarperCollins is looking to fill the role of Advantage CS System Administrator. Advantage CS is a third party subscription management platform that supports the HarperCollins I Can Read Book Club program. Advantage CS provides the core functionality for the back office of the program, including, subscriber management, order management, product catalog, promotions, and much more. This system is also integrated with financial (JDE), and Warehouse (PKMS) system. This role will be responsible for the day-to-day operation of Advantage CS and all operational activities, and issue resolutions related to it. An ideal candidate will have experience working on a small team and in a startup environment. A successful candidate will take ownership of the Advantage CS system, establish a positive working relationship with the vendor, and contribute constructively to the I Can Read Book Club team at HarperCollins.
The HarperCollins Children's Books Direct-to-Consumer group is a strategic, growing business within the wider corporation. HarperCollins Publishers is the second largest trade book publisher in the world and has been in operation for over 200 years. This is a small, driven team focused on scaling and expanding our direct-to-consumer subscription business to young readers and their families.
Responsibilities: