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- Process mail, deliver mail, scan in/out packages and deliver mail/packages.
- Package and process Shipping
- Run Postage meter.
- Lookup and sort Mail.
- Help resolve customer concerns/issues
- Administrative services/assist in reports using excel and assisting manager with monthly reports.
- Lift large bundles of mail and make mail deliveries
- Handle time-sensitive material
- Perform duties and special requests as assigned by the manager.
- Maintain accuracy of required reports, logs, and measurements
- Ensure adherence to business guidelines, safety & security procedures
- Minimum of 1-year customer service-related experience required
- Ability to resolve customer concerns/issues
- Ability to communicate both verbally and written with customers and company personnel
- High school diploma or equivalent (GED) required
- Ability to effectively work individually or in a team environment
- Ability to handle multiple projects simultaneously
- Strong organizational and administrative skills required
- Computer proficiency in email environments, MS Word/Excel
- Heavy Lifting up to 50 lbs.
- Ability to adhere to company's policies and procedures
- Ability to maintain a safe work environment.
- Ability to assist on the dock and deliver packages.
- Prior Mail or previous Shipping/Receiving experience.
Customer Service Associate - St Louis, United States - Exela Enterprise Solutions, Inc.
Description
Job Summary/Objective
Customer Service Associate Expectations
Daily tasks include, but are not limited to:
Required Qualifications:
Preferred Qualification:
" Requires limited supervision and is self-motivated.
Performs the data entry function to update automated records; verifies accuracy of work.
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