Client Support - Plano - Universal Processing

    Universal Processing
    Universal Processing Plano

    1 day ago

    Description

    Client Support

    We are a minority owned Fintech company empowering small to medium-sized businesses with exceptional customer service and support.

    About the Role

    • This is a fully onsite position requiring interaction with clients and support of our sales effort.

    The Client Support role involves processing client applications, resolving issues, and providing technical assistance. It requires strong communication skills, critical thinking, detail-oriented abilities, and proficiency in Excel and Word. Bilingual proficiency in Mandarin Chinese is also required.

    Responsibilities

    1. Process client applications for different credit card processing services by using company client management system
    2. Listens to customers' concerns and needs; identifies requirements and provides appropriate solutions
    3. CHECKS TO ENSURE THAT APPROPRIATE CHANGES WERE MADE TO RESOLVE CLIENTS' PROBLEMS
    4. Maintains accurate records of clients interactions including inquiries complaints or comments as well as actions taken li>Contact clients to respond to inquiries notify them of new regulations or any planned adjustments li>Serves as liaison translator between merchants Priority Payment System First Data to resolve funding terminal issues li_Provides technical assistance support for incoming queries issues related to terminal hardware li_Schedules work ensures accurate phone coverage monitors priority calls shifts escalated calls assures resolution problems
    < h4 >Why You Should Join Us? We empower local communities through job training medical vision dental coverage generous PTO ,401k periodic performance review salary increase .

  • Work in company

    Client Support

    Only for registered members

    · Are you ready to go uP? · We are named in Top Workplaces NYC for 2024 · We are one of the winners of USPAACC's Fast 100 Asian American Business awards · We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies · We were a finalist for Best ...

    Plano

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  • Work in company

    Client Support

    Only for registered members

    · Are you ready to go uP? · We are named in Top Workplaces NYC for 2024 · We are one of the winners of USPAACC's Fast 100 Asian American Business awards · We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies · We were a finalist for Best ...

    Plano

    1 week ago

  • Work in company

    Client Support

    Only for registered members

    · Are you ready to go uP?  · We are named in Top Workplaces NYC for 2024 · We are one of the winners of USPAACC's Fast 100 Asian American Business awards · We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies · We were a finalist for Best ...

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    Client Support

    Only for registered members

    ++Are you ready to go uP?We are named in Top Workplaces NYC for 2024 · We are one of the winners of USPAACC's Fast 100 Asian American Business awards · We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies · +/p> ...

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  • Work in company

    Client Support

    Only for registered members

    Are you ready to go uP? · We are named in Top Workplaces NYC for 2024 · We are one of the winners of USPAACC's Fast 100 Asian American Business awards · We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies · We were a finalist for Best ISO ...

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    Only for registered members

    Are you ready to go uP?  · We are named in Top Workplaces NYC for 2024 · We are one of the winners of USPAACC's Fast 100 Asian American Business awards · We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies · We were a finalist for Best IS ...

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    We are named in Top Workplaces NYC for 2024, one of the winners of USPAACC's Fast 100 Asian American Business awards and recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies. · Why Should You Join Universal Processing?You want to work at a minori ...

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