Technology Support Specialist I - Wichita, United States - Fidelity Bank

Description

TECHNOLOGY SUPPORT SPECIALIST I

Job Overview: Fidelity is a financial institution driven by innovative technology designed to evolve our products, services and experience to exceed expectations and allow customers to bank when and where they want. Fidelity's information technology department keeps internal and external software, hardware, systems and services online, updated and secure. If you're an IT professional seeking opportunities to continually innovate and work for a company that shares that goal, let's talk.

The candidate for this position will be responsible for:

• Assisting with the management of the technical aspects of Bank computer systems, as well as data and voice communication systems
• Providing customer service support for PC applications, printers, iSeries systems, Internet applications, etc.
• Responding to e-mails and calls in queue in a timely manner
• Recording and documenting support issues and resolutions in a standardized method
• Assisting other Information Technology teams with various support issue resolutions

Requirements for the position include:

• A high school diploma or equivalent
• Excellent oral and written communication skills
• Excellent customer service skills
• The ability to research and prepare complex technical staff-study reports
• Advanced problem-solving skills (particularly with Windows 10/11, and data and voice communication environments)
• Prior banking knowledge
• The ability to work late and/or flexible hours

Preferred qualifications for this position include:

• An associate's degree in a computer or business related field (may be waived in lieu of experience)
• Experience migrating users across various operating systems and software platforms

EO/AA Employer: Title VII/Protected Veterans/Disability Status