- provide professional, efficient and effective day-to-day business hostel management
- manage the housekeeping and reception staff, producing weekly rotas, and using the Bright HR system for administration with the team deliver a high level of service and standard, ensuring that the accommodation is clean, in good working order, secure, and safe.
- also to ensure that the team are welcoming towards guests and complying with Hartfield ethos manage the guest experience, online and in person, including dealing with feedback, reviews and complaints in a timely and professional manner
- take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitors at all times
- development priorities, statutory compliance, risk assessments, policies and procedures
- assist in the marketing, promotion and development of the hostel so as to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
- training on the systems being used at Hartfield
- progression for anyone looking for a career within hospitality
- a work life balance through the provision of flexible working hours
- the opportunity to be part of the Applecross community and the Hartfield family
- access to our Health & Wellbeing facility which includes counselling and support
- employers pension
- gym membership
- What do you know about Applecross, the Hostel and why do you want to work with us?
- What does a good 'customer experience' mean to you?
- What values are important to you and why do you believe you would fit in well with our team?
Hostel Manager - Overland Park, United States - Hartfield Applecross Limited
Description
Hostel Manager - Live in Accommodation Available - Applecross, Strathcarron
Location: Hartfield House Hostel (Applecross, NW Highlands, IV54 8ND)
Contract: Seasonal (1 March – 31 October)
Hours per week: 37.50 Hours
Accommodation: Live in accommodation if required (monthly utility charge only)
Are you looking for a job that is challenging and fast paced, rewarding and diverse, but is also located in one of the most breathtaking environments in the UK? If you love the outdoors, nature, peace and wilderness, this might just be the job for you.
Hartfield House Hostel is situated in Applecross, at the foot of the Bealach na Ba, surrounded by mountains and framed by the crystal clear waters of the Inner Sound.
Whilst your day job will be busy, and you will meet all kinds of interesting people, outside of work you can truly get away from it all. And if you enjoy outdoor activities, there is everything from mountain biking and road cycling to wild swimming, climbing and trail running available from the doorstep.
We are recruiting a Hostel Manager to join our friendly team at Hartfield. We are a 4* hostel and Bunkhouse and together offer 50 beds.
You will be experienced in hostel or hotel management, a great communicator who wants to work as part of a team but can also work solo.
About the role:
Reporting to the Operations Manager, you will:
We offer:
Additional Information:
Please apply with your CV and cover letter answering the following questions (using examples, where appropriate). You can draw from our website and social media, a CV alone is not sufficient:
You must be able to present evidence of your right to work in the UK before starting with us.