Marketing Operations Specialist - Houston - Tekmetric

Description

Marketing Operations Specialist

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you'll feel right at home here.

We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager's). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves but if you're driven by meaningful work and real results, it's deeply rewarding. You'll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you'll thrive. If that energizes you, we can't wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You'll Do

As a Marketing Operations Specialist, you will own the technology and workflows that support marketing operations. This is a hands-on, technology and process-focused role responsible for ensuring our marketing systems, primarily HubSpot and its connected tools are operating efficiently, accurately, and at scale.

You'll support the creation and execution of marketing campaigns, manage marketing automation and data flows, and provide light systems support to keep our marketing engine running smoothly. You'll partner closely with Marketing, Revenue Operations, and Sales to ensure our tools, workflows, and data enable growth. You will collaborate closely across technical and non-technical teams, and enable teams through systems support.

• Owning and administering HubSpot, including campaigns, workflows, lists, properties, and integrations
• Building, managing, and maintaining HubSpot Campaigns for accurate tracking and reporting
• Creating and optimizing marketing automation workflows that support campaign execution and lead lifecycle management
• Supporting the technical setup and execution of marketing campaigns, including emails, forms, landing pages,
• Maintaining lead scoring, email deliverability & form standardization and automation logic
• Creating and managing list segmentation in HubSpot to enable targeting, personalization, and reporting
• Managing and monitoring data flows between HubSpot, CRM, Chili Piper, and other connected systems
• Administering and supporting Chili Piper, including routing logic, meeting flows, and integrations
• Providing lightweight systems support, including troubleshooting issues, resolving sync or data errors, and escalating when needed
• Maintaining best practices for data hygiene, documentation, and system governance
• Partnering cross-functionally to improve workflows that support demand generation, pipeline creation, and customer engagement
• Identifying opportunities to improve efficiency through automation and process optimization

What You'll Bring

• 5+ years of experience in marketing operations, marketing technology, or marketing automation
• Strong hands-on experience with HubSpot, including campaigns, workflows, lists, and reporting
• Proven experience supporting marketing automation and campaign execution
• Chili Piper experience is required, including setup and integration with HubSpot and CRM
• Technical Salesforce experience
• Solid understanding of data flows between marketing platforms, CRM systems, and third-party tools
• Comfort providing light systems and technical support for marketing tools
• Experience partnering closely with Marketing Managers, Demand Generation and Product Marketing teams
• Strong attention to detail with a process-oriented mindset
• Ability to manage multiple priorities in a fast-paced environment
• Clear communication skills and the ability to explain technical concepts to non-technical stakeholders

Nice to have:

• Experience in B2B SaaS or high-growth companies
• Familiarity with attribution, funnel reporting, or RevOps collaboration
• Experience documenting systems, workflows, and processes

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Support for every stage of lifewith paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we're invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.