Ecomm Site Ops Coordinator - Los Angeles, United States - Tower 28 Beauty, Inc

Description

Tower 28 is building a world where beauty is accessible, inclusive, and sensitive. We want to push the boundaries of what beauty should be, a mix of high quality, high standards, and high levels of fun. We want to be a beauty big sister, who knows whats right (clean, non-toxic, vegan, cruelty-free) but also knows how to have a good time (clean beauty doesnt have to be so serious).

What Youll Be Doing

As an Ecommerce Coordinator, you will be supporting the Ecommerce team and website operations.

DAILY

• Web Merchandising : Own the product catalog, merchandising strategy + ppage setup / refresh for new product launches, product updates, site refreshes, promotions, etc
• Web Operations : monitor site performance including ux functionality, mobile friendliness + site speed, QA check & review site regularly to identify and resolve issues.
• Content Management : Onboarding + assisting with catalog maintenance for 3rd party marketplace vendors.
• Reporting : KPI tracking and analysis for website performance, product sales, and CX. Analyze return data + report on trends and status.
• Customer Support : Troubleshooting customer order issues and support cx + community management teams to answer, support and/or modify orders, shipments, payment and return processes, and KPI reporting.

This is a Full-Time position based in Los Angeles and requires IRL work multiple times a week.

Who You Are

• 1+ years experience working with Shopify and in a customer-facing customer service role
• Excel Skills you are comfortable using VLOOKUP and pivot tables
• Hustle resourcefulness, can-try-attitude, out-of-the-box thinking
• Ownership positive attitude when faced with obstacles and the willingness to develop alternative approaches to overcome them
• Analytical Skills as evidenced by problem solving capabilities and previous ownership of analytical tasks and projects
• Interest in Beauty / CPG up-to-date with general trends and happenings

We Offer

• Salary range for this position is $55K - $65K
• Holidays, vacation, and sick time
• Summer Fridays and quiet week between Christmas and New Year 's

Do you have at least one year of experience using Shopify in a work setting?*

Describe your top 3 qualities that would make you successful in this role.*

Do you currently live in the LA area and are available to work in the office 2+ days per week?* Yes No