IT Field Support Technician - Corporate Office
Only for registered members Corporate Office, United States
2 weeks ago
Job summary
The Associate Field Support Technician assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance. Provides support to end-users for PC, server or mainframe applications and hardware.Responsibilities
- Provides level 1-2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
- Documents and updates troubleshooting procedures, operating manuals and user guides.
- Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
Job description
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