Field Service Technician - Dearborn Heights, United States - Seegrid

Seegrid Dearborn Heights, United States

2 weeks ago

Description

Job Description

Why join Seegrid?

Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

We currently have an opening for a Field Service Technician to join our team. Our Technicians are the face of Seegrid that provide exceptional on-site customer care and timely resolutions. You will provide support to the robotic powered industrial vehicles installed at customer sites located across the country. While this role requires you to be on the front-line, you will have some of the best minds in engineering, robotics and customer support behind you. Our company culture is one of the many reasons why Seegrid was voted as the #1 place to work in Pittsburgh, two years in a row. We inject passion into our work so that our customers look brilliant and achieve their goals. If you love to discover new places, have an enthusiasm for problem solving and thrive off of customer interactions, this could be the opportunity for you.

Responsibilities Include:

Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems
Partner with Seegrid Support, Engineering and Customer Success teams to provide the best possible resolution to customer concerns
Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
Coach customer staff on safety, operation and maintenance best practices
Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
Remain prepared for customer service calls which most likely require travel on short notice
Take ownership on-going skill development by engaging in regular product and software trainings

Required Qualifications:

Associates degree in electrical/mechanical technology, or at least 3 years of experience in related field
Ability to work long hours in noisy and busy environments
Ability to lift 50 pounds
Strong customer interface with commitment to customer satisfaction
Excellent written and verbal communication skills
Good technical knowledge of Windows; proficient in Microsoft Office
Strong work ethic and willingness to learn
Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required
Must be a highly responsible individual who can work independently and with minimal supervision

Desirable Qualifications:

Linux Experience

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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