- Delivers a consumer experience that drives unsolicited, positive "word of mouth" advertisement for Master Lock
- Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
- Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
- Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Master Lock/Sentry Safe
- Maintains professional composure during interactions
- Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
- Records consumer demographics, product information, and troubleshooting efforts as required
- Performs other duties and/or special assignments as needed
- High School diploma or equivalent required. College degree or currently working towards the completion of a college degree strongly preferred.
- 2 years' experience in a contact center or other fast-paced customer service environment required.
- Excellent professional communication skills required, both verbal and written
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
- Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation
- Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
- Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy
-
Training to become a professional driver
1 week ago
Crimson Solutions Stevenson Ranch, United StatesRepresenting the future - We move ideas: From waste to raw materials, from biomass to electricity, from waste to heat, from water to life. More than people work at REMONDIS on holistic solutions that balance progress and resource conservation. Together, again and again, worldwide ...
-
Warehouse Technician
1 week ago
TDS Cable Operations Bend, United States Full timeAs Warehouse Technician in Bend, OR, you will provide quality service to our internal customers while supporting customer focused activities and company projects while coordinating the inbound and outbound shipments accurately and free from damage. This position will additionally ...
-
Automotive Business Office Manager
3 weeks ago
Lithia & Driveway Bend, United StatesBUSINESS OFFICE MANAGER – Bend, Oregon · Lithia Chrysler Jeep Dodge Ram and Chevrolet of Bend dealerships are seeking an experienced Business Office Manager with strong Accounting & Management background. This will be a great opportunity to lead, grow, and develop a strong busine ...
-
Commercial Pest Control Technician
1 week ago
Sprague Pest Solutions Deschutes, United States:Route Manager – Commercial Pest Control Technician · Sprague Route Managers love their jobs. You should too. · Every day brings new opportunities to solve problems, meet new people, work outside, and take pride in a job well-done. You aren't just managing pest problems, you're p ...
-
Commercial Pest Control
1 week ago
Sprague Pest Solutions Deschutes, United States:When was the time you had a really great day at work? You solved a tough problem for your customer and left them smiling? You came home and felt like you absolutely won the day? · This is what the day of a Route Manager looks like: · You manage your own schedule and workload. Yo ...
-
Customer Service Representative
3 weeks ago
TEKsystems Bend, OR, United StatesAn In Home Medical Equipment company based out of the Pacific Northwest is looking to add Front Desk Representatives to their onsite team in Bend, Oregon. This is an opportunity to growing company, with a great culture, in a long term opportunity to join their team. · Description ...
-
Sales Manager
3 weeks ago
Helen of Troy Bend, United StatesJoin our Sales team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere ever ...
-
Customer Service Representative
3 weeks ago
TEKsystems Bend, United StatesJob Description · Job DescriptionAn In Home Medical Equipment company based out of the Pacific Northwest is looking to add Front Desk Representatives to their onsite team in Bend, Oregon. This is an opportunity to growing company, with a great culture, in a long term opportunity ...
-
Member Solutions Specialist
2 weeks ago
Mid Oregon Credit Union Bend, United StatesJob Description · Job DescriptionPOSITION: Member Solutions Specialist · PRIMARY FUNCTION: Recovers Credit Union assets within legal limitations. Responsible for recovery of NSF negative shares and delinquent loans by reviewing member accounts and contacting members by telephone ...
-
Supervisor, Analytical Chemistry
8 hours ago
Lonza Bend, United StatesToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exc ...
-
Patient Access Representative
18 hours ago
St. Charles Health System Bend, United StatesTypical pay range: $ $26.74 per hour, based on experience, in addition to shift differentials. · This position is located in the Emergency Department and Family Birthing Center and is eligible for a 15% differential on top of the hourly rate in lieu of benefits. · ST. CHARLES HEA ...
-
St. Charles Health System Bend, United States Full timePay range: $ $29.08 hourly, varies on experience. · Heart & Lung Specialist - Remote/Hybrid - Bend, Oregon · ST. CHARLES HEALTH SYSTEM · JOB DESCRIPTION · TITLE: Prior Authorizations and Referral Management Representative · REPORTS TO POSITION: Clinic Manager · DEPARTMENT: ...
-
Patient Access Representative
2 days ago
St. Charles Health System Bend, United StatesTypical pay range: $ $26.74 per hour, based on experience, in addition to shift differentials: Evening: $2.50/hr., Night: $5.50/hr., Weekend: $2.00/hr. · This position is also eligible for a 15% relief differential added to the hourly rate in lieu of benefits. · ST. CHARLES HEALT ...
-
Unit Secretary Progressive Care Unit
2 weeks ago
St. Charles Health System Bend, United StatesTypical pay range: $ $26.00 · ST. CHARLES HEALTH SYSTEM · JOB DESCRIPTION · TITLE: Unit Secretary · REPORTS TO POSITION: Department Manager/Supervisor · DEPARTMENT: Varies · DATE LAST REVIEWED: January 12, 2017 · OUR VISION: Creating America's healthiest community, together · OUR ...
-
St Charles Health Care Bend, United States Full timeTypical pay range: $ $22.50 · Ambulatory Access - Bend, Oregon · "This position is eligible for a combined sign on and retention bonus in the amount of $3,000.00*. To qualify for the bonus, candidates must not have been employed by St. Charles Health System in the last 6 months ...
-
Relationship Banking Officer
2 days ago
Summit Bank Bend, United StatesJob Description · Job DescriptionREPORTS TO: Central Oregon Market President · FLSA: Exempt · CATEGORY: Full Time · SHIFT: Monday – Friday 8:30am – 5:30pm · SUMMARY · The Business Client Advisor reports to the Central Oregon Leadership and is responsible for relationship manag ...
-
Commercial Loan Officer
2 weeks ago
Summit Bank Bend, United StatesJob Description · Job DescriptionTITLE: Business Client Advisor · REPORTS TO : Central Oregon Market President · FLSA: Exempt · CATEGORY: Full Time · SHIFT: Monday – Friday 8:30am – 5:30pm · SUMMARY · The Business Client Advisor reports to the Central Oregon Leadership and is ...
-
Diesel Mechanic
3 weeks ago
Hassan & Sons Inc Bend, United StatesJob Description · Job DescriptionDiesel Mechanic · As part of H&S Energy Group, Arrow Logistics is an industry-leading transportation company with best-in-class equipment and drivers. We specialize in petroleum logistics that is strategic and purpose driven. Arrow Logistics AIMS ...
-
rn education coordinator-perianesthesia
4 weeks ago
St. Charles Health System Bend, OR , USA, United States Full timeTypical pay range: $ $68.61 based on experience. · ST. CHARLES HEALTH SYSTEM · JOB DESCRIPTION · TITLE: Clinical Nurse Educator Perianesthesia Services-Bend · REPORTS TO POSITION: Manager - Perianesthesia Services · DEPARTMENT: Perianesthesia Services · DATE LAST REVIEWED: March ...
-
Commercial Pest Control Technician
3 days ago
Sprague Pest Solutions Bend, United States: Route Manager – Commercial Pest Control Technician · Sprague Route Managers love their jobs . You should too. · Every day brings new opportunities to solve problems, meet new people, work outside, and take pride in a job well-done. You aren't just managing pest problems, you're ...
Customer Solutions Representative - Bend, United States - Fortune Brands
Description
Company DescriptionAt Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.
Job Description
As the Customer Solutions Representative, you are the "Voice of Master Lock" that consumers interact with when they have product or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Master Lock products to make sure you are ready to assist our customers.
Prior to the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career.
Master Lock offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one, which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more.
This position is 100% remote and Master Lock provides all the necessary equipment for you to be successful
If this sounds like the position for you, our next training will begin July 8, 2024, with training hours of 8:30 am-5:00 pm CST (M-F). After completion of training, hours will be Monday through Friday, 8:30 am-5:00 pm CST.
What you will be doing:
At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work.
Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: Plumbing, Doors and Security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more.
Equal Employment Opportunity
FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information
Videos To Watch
