Customer Service Representative - Houma, United States - American Cash Advance Company

American Cash Advance Company Houma, United States

Found in: Lensa US 4 C2 - 6 days ago

Description

**Customer Service Representative - Houma, LA**

Houma, LA **Full-Time Customer Service Representative Houma, LA**

**Essential Duties and Responsibilities include but are not limited to the following:**

Maintain positive customer relationships

Create business contacts for company growth

Mail letters to customers to encourage payment of delinquent accounts.

Confers with customers both in person and by telephone in the attempt to determine the reason for overdue payment, reviewing terms of contract with the customer.

Contacts delinquent account customers in person.

Record and communicate information about the status of collection efforts.

Sorts and files correspondence.

Receives payments and posts amount paid to the customer account.

**Desired Skills**

Computer

Microsoft Office Word/Excel

Problem Solving

Communications both written and oral

Customer Service - Manages difficult or emotional customer situations.

Cash Handling

Organizational

Teamwork - Balances team and individual responsibilities

**Competencies**

Ethics - Treats people with respect; keeps commitments; works with integrity and principles.

Follows policies and procedures.

Dresses appropriately for the position.

Attendance/Punctuality - Is consistently at work and on time; ensures work is covered when absent; arrives at meetings and appointments on time.

Follows instructions, responds to management direction; takes responsibility for own actions

Safety and Security - Observes safety and security procedures.

**Must have a valid drivers license, dependable transportation, and be able to pass a background screening, including driving record.**

**Submit your resume today**

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