- Are you dedicated to the success of the team?
- Do you have an intentional approach to big-picture problem-solving?
- Do you genuinely enjoy helping others succeed?
- Are you a people person?
- Are you always looking to learn and grow?
- Onsite Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore
- End User Adds and Disables
- Workstation setup and deployment
- Helpdesk Tickets
- Working with end users and workstations
- General Troubleshooting
- Email Security Support
- Perform file-level restores
- Escalations from Service Tech 1
- VoIP Admin (System\Call flow)
- Administrative Tasks
- Accurate timekeeping on all tickets
- Answering Phones
- Triage incoming support emails
- Create and maintain technical documentation
- Maintain accurate device inventory
- Ensure devices are removed from various portals when decommissioned
- Working with servers, systems, and services
- Line of Business apps, like Sage or QuickBooks.
- General server updates
- Perform network startup and shutdown procedures
- Microsoft 365 Administration
- Entra ID
- Exchange
- Intune
- Assist in a variety of IT projects
- Mentor less experienced technical support staff
- Strong customer service, written and verbal communication skills.
- 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs and Wi-Fi.
- Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred.
- Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person.
- Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups.
- Driver's license and appropriate insurance required.
- Willingness to participate in the On-Call program.
Onsite IT Technician - Concord, United States - FUSE3
Description
Job Description
Job DescriptionSalary: $26 - $39Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid)
FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses.
We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.
As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you
The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.
Primary Duties and Responsibilities:
Experience and Skills:
We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.