patient financial services rep/ukhc - , KY, United States - University of Kentucky
Description
Job Summary
Under the direction of the Assistant Director and Patient Advocate Supervisor, the Patient Financial Services Representative is responsible for resolving uninsured inpatient and outpatient accounts by following up on screenings completed for financial assistance, disability, and Medicaid.
The representative is expected to be familiar with the hospital and departmental policies and procedures and has the ability to utilize all resources within the hospital and department to accomplish the assigned job duties.
This position will also provide customer service to patients and families to help ensure that UKHC provides excellent customer service by answering questions and collecting sufficient cash necessary to support healthcare operations and participating in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
This is a remote position and requires that the employee maintain a clean, ergonomic appropriate, and HIPPA Compliant workspace, along with internet to handle efficient work requirements via computer and to participate on screen for work meetings.
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Associate degree; third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.
Deadline to Apply 05/13/2024 University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.
We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.
In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.