Call Center Clinical Supervisor - East Boston, United States - North Suffolk Mental Health Association

Description

North Suffolk's Community Behavioral Health Center (CBHC) - Emergency Services Program is looking for a Call Center Clinical Supervisor to join our team The Call Center Clinical Supervisor is responsible for coordinating the clinical and administrative aspects for the Mobile Crisis Intervention Call Center

What you'll do:
Hire, direct, schedule, train, discipline and discharge employees.
Adjust employee grievances and evaluate/appraise employee performance.
Make recommendation on the retention of employees.
Provide team leadership while supervising clinical and administrative call center staff.

Provide input in development and allocation of program resources as well as in the planning, redesign and development of a program in collaboration with appropriate clinical and administrative personnel.

Provide on-call coverage as needed (Admin on Call).Assist in monitoring productivity, caseloads and billable hour level of clinicians and other staff.

Aid in creating and implementing workflows, policies, and procedures for the call center.
Participate in internal and external meetings as needed.


What you'll need:

Education/Skills:
Master's degree in Social Work, Mental Health Counseling, Psychology or Nursing


LICSW/LMHC requiredExperience:
Supervisory/Administrative experience preferred.3-5 years experience in Emergency services required.
Must have access to a car and possess a valid driver's license.


Competitive & Comprehensive Benefits:
Paid Time Off - Two weeks' Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per yearEligible employer for the PSLF programNorth Suffolk qualifies as an H-1B Cap-Exempt employer (for eligible positions)North Suffolk offers visa and permanent resident card support to active employeesHealth & Dental Insurance, with generous employer contributionEmployer Paid Life Insurance403 (b) Retirement Plan with employer matchingVoluntary Short and Long Term Disability InsuranceMedical & Dependent Care Flexible Spending AccountsAccess to Credit Union BankingAccess to State Tuition Remission Program (Worksite Specific)Employee Referral Bonus ProgramDiscounted Movie TicketsComprehensive Training ProgramInternal Advancement Opportunities