Vietnamese/Korean Bilingual Customer Support Representative - Chesterfield - BlinkRx

    BlinkRx
    BlinkRx Chesterfield

    1 day ago

    Description

    Hi,

    Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

    BlinkRx is currently hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can share their resume to " ".

    Position: Bilingual Korean/Vietnamese Customer Support Specialist

    Location: Chesterfield, MO & Pittsburgh, PA

    Responsibilities:

    • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
    • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
    • Strive to meet and exceed structured performance targets.
    • Document all call information and data discovery according to operating procedures
    • Utilize Knowledge Base materials as a foundation for resolving inquiries
    • Maintain confidentiality of patient and proprietary information
    • Develop a working knowledge of company related security and privacy practices.
    • Participate in continued education on product changes, new features and product launches
    • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

    Requirements:

    • Bilingual Vietnamese required, with strong command of the English language
    • High school diploma or GED required, Bachelor's degree strongly preferred
    • Customer service or inbound call center experience required
    • Healthcare, pharmacy or other relevant industry experience strongly preferred
    • Strong verbal and written communication skills
    • Sound technical skills, analytical ability, good judgment, and strong operational focus
    • A passion for providing top-notch patient care
    • Ability to work with peers in a team effort and cross-functionally
    • Strong technical aptitude and ability to learn complex new software

    Location/Hours:

    • Full time, 40 hrs/week (5x8), rotating Saturdays xhmxlyz 1/month: 9am- 5pm
    • Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
    • Scheduling flexibility, as your schedule may change over time according to business needs
    • Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017

    Benefits

    • Medical, dental, and vision insurance plans that fit your needs
    • 401(k) retirement plan
    • Paid time off, sick time & holidays
    • Paid parental/baby bonding leave
    • Daily meal stipend for onsite marketplace
    • Pre-tax transit benefits and free onsite parking

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