- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
- Bilingual Vietnamese required, with strong command of the English language
- High school diploma or GED required, Bachelor's degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Full time, 40 hrs/week (5x8), rotating Saturdays xhmxlyz 1/month: 9am- 5pm
- Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
- Scheduling flexibility, as your schedule may change over time according to business needs
- Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Paid time off, sick time & holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
-
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Vietnamese/Korean Bilingual Customer Support Representative - Chesterfield - BlinkRx
Description
Hi,
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
BlinkRx is currently hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can share their resume to " ".
Position: Bilingual Korean/Vietnamese Customer Support Specialist
Location: Chesterfield, MO & Pittsburgh, PA
Responsibilities:
Requirements:
Location/Hours:
Benefits
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Client Support Representative
Only for registered members Chesterfield
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Client Services Support Representative
Only for registered members Chesterfield
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Client Services Support Representative
Only for registered members Chesterfield, MO
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Client Services Support Representative
Only for registered members Chesterfield, MO
-
Client Services Support Representative
Full time Only for registered members Chesterfield
-
Client Services Support Representative
Only for registered members Chesterfield, MO
-
Billing Support Representative
Only for registered members St. Louis, MO
-
Dispatch Support Representative
Only for registered members St. Louis, MO
-
Billing Support Representative
Full time Only for registered members Creve Coeur
-
Project Support Representative
Only for registered members St. Louis, MO
-
Operations Support Representative
Full time Only for registered members Maryland Heights
-
Product Support Representative
OTHER Only for registered members Earth City
-
National Field Support Representative
Only for registered members Town and Country
-
Product Support Representative
Full time Only for registered members Earth City
-
Deskside Support Representative
Only for registered members Earth City, MO
-
Product Support Representative
Only for registered members Earth City, MO
-
Product Support Representative
Only for registered members Earth City, MO
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Dealer Warranty Support Representative
Only for registered members Saint Peters, MO
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Patient Support Center Representative
Only for registered members Maryland Heights
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Sr. Client Support Representative
Only for registered members Earth City