Help Desk Support Technician - United States - NY - BUFFALO
11 hours ago

Job summary
We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location.This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices.
The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.
Qualifications
- Associate's degree or higher in IT, Computer Science, or related field.
- Advanced understanding of enterprise systems networks applications.
Job description
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