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- Analyzes non-IT business problems and articulates requirements to support process improvement opportunities.
- Creates framework for assessing financial payback. Identifies alternative solutions and makes recommendation.
- Prepares documentation of current and desired state.
- Develops requirements and builds a common understanding between process owners and solution developers.
- Role demands ability to assess process performance, strong written and verbal communication skills, and experience in preparing ROI statements for proposed investments.
- 1+ year of Fraud Investigations experience
- 2+ years of REG E experience
- 1+ year of Back Office Dispute Resolution experience
- Detail Oriented
- Ability to de-escalate issues
- VROL would be ideal – ok if similar system (Mastercard, etc.)
Disputes Analyst - San Antonio, United States - Apex Systems
Description
Title: Disputes Analyst
Client Industry: Financial Services
Job Type: 1+ year contract
Location: San Antonio, Texas - ONSITE 100%
Schedule: Monday through Friday standard shift 40-hour work week
Openings: 1
Interview Process: 1 virtual round
Day-to-day Responsibilities:
Must have skills/technologies:
Nice to haves' skills/technologies: