Seasonal Order Entry - Willowbrook, United States - PersonalizationMall

Description

*Seasonal Order Entry Associate through end of June 2024*

Responsibilities:

• Responsible for entry of customer orders from multiple sources
• Process requests for returns, credits & cancellations
• Ability to navigate through a variety of computer applications.
• Refer unresolved customer issues to designated departments for further investigation.
• Post customer comments internally and perform customer follow-up if necessary.
• Meet and exceed our order entry metrics, customer satisfaction, and quality scores
• Perform additional Customer Service-related tasks as needed.
• Other projects as necessary

Qualifications:

• Fast typing skills
• Ability to communicate effectively
• Effectively address customer queries, and concerns and ensure they result in a positive experience for our clients
• Understanding of policies and procedures for order entry and order expediting
• Excellent knowledge MS Office Excel & Word
• Ability to work effectively in a team environment and maintain a positive attitude
• Excellent attention to detail
• You must be punctual & reliable

Requirements:

• Order entry and/or data entry experience
• Direct customer service experience
• High School Diploma or GED
• College Degree in Communications or Business Administration Preferred