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- Provide prompt and effective troubleshooting for user issues that may arise post-Go-Live
- Conduct ad-hoc training sessions to enhance end-users' understanding of the system and related processes.
- Track, research, and escalate trouble tickets as necessary to ensure a successful deployment.
- Collaborate with relevant teams to resolve issues effectively.
- Strategically position support personnel to maximize their value to the deployed community across various geographical locations.
- Assist customers in navigating the Department of Defense Enterprise Resource Planning (DoD ERP) system, helping them resolve issues related to process knowledge, incorrect master data, or systemic problems.
- Administer refresher training on key business process areas for end-user personnel.
- Provide support in the form of official documentation and resources to facilitate the completion of DoD ERP General Funds related business operations, covering areas such as Cost Management, Financials, Funds Management, Reimbursable, and Spending Chain.
- Participate in regular conference calls with the Deployment Team and Parent Financial Management Organization to provide support, resolve business user issues, and address concerns.
- Offer support through various communication channels, including emails, phone calls, and Microsoft Teams calls, to ensure the deployed community's needs are met.
- Collaborate with parent organizations to assist support personnel with DoD ERP General Funds issues and concerns, fostering effective communication and problem resolution.
- Play a vital role in the resolution of end-user problems and incidents, ensuring that trouble tickets are escalated when necessary for timely and efficient resolution
- Bachelor's degree or equivalent experience in a relevant field.
- 2 years of experience supporting SAP.
- 3 years of overall hands-on IT experience.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Familiarity with DoD ERP or similar systems is a plus.
- Willingness and ability to travel and be on-site as needed.
- Adaptable and able to work effectively in dynamic environments.
- Active Secret Security Clearance About McLane Advanced Technologies Headquartered in Tysons Corner, VA, McLane Advanced Technologies is a small business that specializes in providing industry-leading Logistics and Technology services to the Department of Defense, Federal government and the private sector
SAP On-Site Support Specialist with Security Clearance - Tysons, VA, United States - EDC Consulting
Description
Job Title:
SAP On-Site Support Specialist Responsibilities of the SAP On-
Site Support Specialist:
McLane Advanced Technologies is seeking to hire an SAP On-Site Support Specialist in various locations
The SAP On-Site Support Specialist plays a crucial role in ensuring the seamless operation of our deployment processes and post Go-Live phase
Positioned at selected Hub locations for 120 days after the wave Go-Live, this role involves a multifaceted set of responsibilities to facilitate user support and operational effectiveness
The SAP On-Site Support Specialist will:
Qualifications:
MAT is an Oracle Platinum Partner, SAP Partner and Premier Business Partner of the IBM Corporation
MAT offers a rich corporate culture with driven and determined leadership in a dynamic environment that was founded on openness and success
We enjoy an energetic and fun atmosphere in a culture of mutual respect
At MAT, we build upon the principals and traditions of our military
Personal responsibility, accountability and strong work ethic are a must
Our clients benefit from working alongside a winning team of smart, hard-working, creative, and successful professionals
By becoming part of the MAT team, our employees will share in our entrepreneurial spirit and success
For more information on McLane Advanced Technologies, please visit us at
Please send your resume to
McLane Advanced Technologies is an equal opportunity employer.