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Project Transitioning Engineer - Newark, United States - Digital Space LLC
Description
Location :
Telford, Newark
Closing Date : 26 April 2024
Role :
Project Management
Project Transitioning Engineer
Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.
Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services.
An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.
Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services.
As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from youProject Implementation Engineer
Type:
Permanent
Location:
Newark - This role is based in Newark
Are you looking for a role that can make a difference? We would love to meet you
Job Purpose:
To help improve the customer experience as part of the transition into project, and to document and train process / experience into BAU teams before handing over to the support teams.
KEY ACCOUNTABILITIES:
Work closely with the project managers and project implementation engineers with building and testing low-level designs in the Digital Space lab
Liaise directly with project managers regarding action logs and migration plans
Testing, validation, PoC and pilot support
Development and support of standardised templates for customer solutions
Assisting in the Digital Space Labs and help drive us forward in our internal POC
Product testing and documentation
Devising support guides, internal customer solution documentation and operational run books
Assist with the technical handover into the operation for new services and solutions
Providing early life support and assistance in the support operation
Post implementation support as required
Deliver a first-class customer experience
Firewall, Switch and Router builds and configs, specific to a customer solution
Focus on Fortinet SD-WAN solutions
Contribute to the 'network as built' documentation for a project
Transition to support, including post implementation assistance
Update internal and external systems with technical information and data required to provide support to the delivered service
Flexibility in approach
Good verbal and written communication skills
Interpersonal skills and ability to work in a team environment
From time to time, assist the Technical Support teams when project work is at low levels
Knowledge and Skills:
ADSL, 4G, Ethernet, TCP/IP
Cisco and Fortinet operating systems
VPN
WAN and LAN
SD-WAN
This role is Permanent and is based at our Head office in Newark
At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success.
We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities.
We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background.
We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents.
Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.#J-18808-Ljbffr
