Universal Banker - Christiansburg, United States - Atlantic Union Bank

Description

** Universal Banker (Arbor Drive Branch)**

**Job Category****:** Retail **Requisition Number****:** UNIVE005483 Showing 1 location **Job Details**

**Description**

**Position Accountabilities**

Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience

Develop and maintain knowledge of bank products, services, including other lines of business

Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)

Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting

Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships

Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals

Promote the branchs overall growth through the development and retention of new and existing customers

Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)

Uncover and provide solutions for lending needs

Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services

Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals

Perform teller functions and cash transactions

Balance cash each day

Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares BSA/AML Policy and Procedures.

Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits

Perform complex branch operational duties as assigned

Ensure that all required training is successfully completed

Other duties as assigned

**Organizational Relationship**

This position reports to the Branch Manager.

**Position Qualifications**

**Education & Experience**

Possess or be able to obtain an NMLS registration

High school diploma or equivalent required, associates degree preferred

Minimum of 1 year experience in banking or financial services preferred

Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred

Previous cash handling experience preferred

Teller experience strongly preferred

Customer service experience required

Lending experience preferred

**Knowledge & Skills**

Excellent customer service skills

Excellent oral and written communication skills

Ability to exercise sound business judgment

Proficient computer skills

Ability to handle multiple tasks with attention to details

Flexible, able to adapt to change

Shifts may vary for each position offering, depending on business need

Able to stand for extended periods of time and lift objects up to 30 pounds

*We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.*

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