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    associate governmental program analyst - Santa Clara County, United States - Public Employees Retirement System

    Public Employees Retirement System
    Public Employees Retirement System Santa Clara County, United States

    3 weeks ago

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    Description

    Job Description and Duties

    Anticipated Interview Dates: Virtual interviews are anticipated to be held on the week of July 1, 2024.

    Telework Information: This position is eligible for hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.

    California Public Employees Retires Systems (CalPERS) seeks an Associate Governmental Program Analyst (AGPA) in the Customer Education and Outreach Division (CEOD), San Jose Regional Office.

    Please Note: This position is based in San Jose. The San Jose Regional Office is located at 181 Metro Drive, Suite 520, San Jose, CA

    Office coverage is required from 8:00 a.m. to 5:00 p.m., Monday through Friday. Overnight travel may be required along with working after normal business hours and weekends please consider this before applying.

    The Customer Education and Outreach Division (CEOD) is the first point of contact for CalPERS active and retired members; providing member educations, walk-in help, and response to customers contacting us by telephone and correspondence. The CEOD Regional Offices are responsible for providing in-person help to active and retired members by conducting presentations, meeting with customers on an individual basis about retirement and health benefits, and applying the Public Employee Retirement Law (PERL), the Public Employee's Medical and Hospital Care Act (PEMHCA), and new legislation and policy initiatives in answering customer inquiries.

    How did you hear about this position? Tell us in this .

    You will find additional information about the job in the .

    Special Requirements

    Statement of Qualifications

    Please provide a Statement of Qualifications (SOQ) for the hiring manager's review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

    The SOQ must be typed, titled "Statement of Qualifications", and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point.
  • Describe your experience working in a customer service environment.
  • Describe your written and verbal communication skills, including your ability to deliver sensitive information using tact and professionalism.
  • Describe your experience with public speaking or interacting with the public to provide services and/or information.
    • Minimum Qualifications

    All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."

    Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit . California State Civil Service Employee Benefits Summary Benefit Description​ ​Additional Information ​ New Employee Benefits Orientation Page
    Summary review of benefits available to you as a new State Civil Service employee. ​ State Civil Service Act

    Review the benefits and protections provided to State Civil Service employees through the State Civil Service Act.

    ​ Salaries and Civil Service Pay Scales

    Information regarding salary ranges for State Civil Service employees, as well as the Civil Service Pay Scales, the official salaries for all state jobs.

  • ​
    • ​ Represented Employee Bargaining Contracts

    Review the specifics of represented state employee collective bargaining contracts.

    ​ Retirement

    Learn more about the defined benefit plan that is offered to state employees through the California Public Employees' Retirement System (CalPERS) based on years of service, age and final compensation. CalPERS also offers disability retirement, partial service retirement, and death benefits for eligible employees.

    ​
    401(k) and 457(b) Plans (Savings Plus)

    Offers a voluntary benefit that allows you to contribute to both a 401(k) and a 457(b) plan to enhance your retirement benefit. This allows you to contribute, through payroll deduction, up to twice the amount available to the private sector and most public sector employees. You can contribute on both a pre-tax and an after-tax designated Roth basis that offers you the opportunity to take advantage of tax savings now and in the future.

    ​ California State Civil Service Employee Benefits Summary - Specific Benefits ​Specific Benefits ​Additional Information

    Cash In Lieu of Health and/or Dental Benefits (Cash Option)

    Allows you to receive cash in lieu of state-sponsored health and/or dental benefits insurance if you have other qualifying medical and/or dental coverage through a spouse, domestic partner, parent or other source.

    ​ ​ Common Carrier Travel and Accident Insurance – for Excluded Employees Only

    Offers employer-paid accidental death and dismemberment insurance to managers, supervisors and other specified employees who travel on state business.

    ​ ​ Commute Program

    Voluntary benefits that subsidize commuting expenses for eligible employees who commute to and from work using public transportation, vanpools, or bicycles.

    ​

    ​ Consolidated Benefits (CoBen)

    Provides a benefit allowance, rather than specific contribution amounts for health, dental and vision benefits. You may receive additional taxable income each month, depending on the total cost of the benefit plans you choose.

    ​ ​Consolidated Omnibus Budget Reconciliation Act (COBRA)

    Continuation of health, dental, and vision insurance coverage as well as medical reimbursement account for employees and eligible dependents who involuntarily lose coverage.

    ​ Death Benefits

    Benefits available to legal survivors and/or designees of state employees; see "Planning Ahead" handbook.

    ​Planning Ahead Handbook | ​Dental Benefits

    Offers you and your dependents preventive, basic and major dental care coverage through one of several dental plans.

    ​ Employee Assistance Program

    Employer-paid program offers free professional and confidential short-term counseling and referral services to employees and their eligible dependents, as well as valuable information on a variety of topics including financial, legal, and wellness.

    ​

  • (866) EAP-4SOC
  • TDD
    • California State Civil Service Employee Benefits Summary Benefit Description​ ​Additional Information

    Group Legal Services Insurance
    Voluntary, employee-paid plan that provides comprehensive legal coverage designed to meet most common personal legal needs. Available to eligible employees and their eligible dependents.

  • TDD
    • ​Group Long-Term Disability Insurance – For Excluded Employees Only

    Voluntary, employee-paid plan that replaces a portion of the employee's income in the event the employee is unable to work for six months or longer due to a covered illness or injury.

    Health Benefits

    Offers you and your dependents a broad range of health insurance plans with the state paying a portion of the premium. CalPERS administers this coverage.

    CalPERS Health and Wellness

    Promotes a work environment that encourages healthy lifestyle choices, decreases the risk of illness and disease and enhances employee effectiveness and well-being.

    ​ Long-Term Care Program

    Offers coverage through CalPERS for a chronic illness, frailty of old age, or a serious accident. Available to all California public employees, retirees, and their eligible family members.

    ​ ​Part-time, Seasonal, and Temporary Retirement Program

    Offers a retirement savings program for part-time, seasonal and temporary employees who are not covered by CalPERS or Social Security.

    ​ ​ Reimbursement Accounts

    Allows you to set pre-taxed money aside in a reimbursement account to pay for certain kinds of medical and dependent care expenses. You can increase your take home pay and decrease your taxable income.

    ​ ​ Third-Party Pre-Tax Parking Reimbursement Account Program

    Allows you to deduct a specific pre-tax amount for work-related parking fees from your pay. Available to employees who drive a personal vehicle to work or to a location from which the employee commutes to work and pays for parking.

    ​ ​Vision Benefits

    Employer-paid benefit that offers you and your dependents an annual eye examination and an allowance for frames and lenses. An enhanced vision plan is also available which provides higher allowances for certain materials and other benefits.

    ​

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