Seasonal Sales Associate - Carlsbad, United States - URBN

Description

OverviewA Customer Associate contributes to driving sales through providing a genuine and unique experience to each customer

Customer ExperienceCustomer Connection:
Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valued

Selling Culture:
Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions

Omni-Channel Service:
Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store

Teamwork + CommunicationTeam Player:
Builds productive relationships with peers: asks for support when needed and makes an effort to help others

Share Knowledge:
Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer

Employee Recognition:
Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders

Insights & Feedback:
Provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Visual + Business OperationsBusiness Acumen:
Understands their contribution to service and selling on every shift in order to impact the store's business

Product Flow:
Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels on the floor

Store Environment:
Maintains visual and operational standards while keeping the focus on the customer, stays current on merchandising updates.