Escalation Specialist - Lakewood, United States - Mindlance

    Mindlance
    Mindlance Lakewood, United States

    2 weeks ago

    Mindlance background
    Description

    Client :
    Non-Profit/Insurance Group

    Title :
    Resolution Specialist/Escalation Specialist/Retention Specialist/Resolution Manager/Escalation Manager/Retention Manager/Appeals Specialist/Appeals Manager

    Location :
    Washington, DC 20049 and Lakewood, CA 90712

    Duration : 12 Months


    Job Description:


    Completion of a Bachelors degree in Business or Communications and a minimum of 6 years of relevant experience in a correspondence or contact center environment or an equivalent combination of training and experience related to the duties of the position.

    Skilled in using personal computer, proficient in Outlook, Word, Excel, and PowerPoint. Able to navigate and interpret company software and knowledge based tools.
    Outstanding written and oral communication skills.
    Excellent problem solving and analytical skills.
    Ability to work in a team environment that is fast paced and results oriented while achieving performance standards.
    Strong ownership mindset and resolve to follow-through.
    Ability to travel, work flexible shifts as well as flexibility to handle out of hours activity.

    Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
    by Jobble

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