- Gain expertise in the MVP One implementation methodology and demonstrate technical proficiency with both MVP One and MP2.
- Guide new customers through the onboarding process post-sale, providing ongoing support to ensure they effectively utilize MVP One's products and services.
- Build and nurture strong customer relationships to drive user adoption and reduce account churn.
- Understand customers' business needs in relation to our products, offering guidance and creating plans that highlight critical success factors, KPIs, and metrics.
- Monitor account health to identify adoption gaps and challenges, offering best practice solutions to address them.
- Drive customer references, testimonials, and case studies.
- Collaborate with internal teams to share user feedback and drive product enhancements.
- Promote new products, services, and marketing initiatives, including webinars, training sessions, and events.
- Process customer orders won by account executives and the customer success team:
- Schedule training and consulting services
- Release technical support services
- Process subscription amendments
- Release databases
- Update customer accounts
- Coordinate and schedule both in-person and virtual training sessions hosted by MVP One.
- Bachelor's degree and/or 2+ years of experience in technology sales, customer success, or account management in the software or SaaS industries.
- Experience in the manufacturing, maintenance, or facilities sectors experience is preferred.
- Flexibility to work a varied schedule with occasional overnight travel.
- Demonstrated ability to collaborate and establish strong relationships with customers, including senior-level stakeholders.
- Exceptional written and verbal communication skills, including the ability to chair meetings.
- Expertise in issue resolution and escalation management.
- Strong technical aptitude and ability to learn software programs, including Salesforce CRM.
- Experience in project management, specifically with software implementations.
- Ability to work effectively with cross-functional teams.
- Excellent time management skills.
- Bilingual in Spanish is a plus.
- Hybrid work schedule
- Comprehensive health benefits options beginning day one (health, dental, vision, short-term disability, life insurance)
- Paid time off, including several holidays and floating holidays
- Parental leave
- Transit benefit program
- Company laptop
- Company meetups for all employees to connect in person and virtually
- Competitive Traditional & Roth 401k retirement plan with employer match
- Fitness center access in office building
- Opportunity to work in a fast-paced and dynamic environment
- Supportive and collaborative team culture
- Training and development opportunities to help you grow your skills
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Customer Success Representative - Chicago - MVP One
Description
Do you want to take your career into one of the fastest-growing industries around?
About MVP One
MVP One is the leader in cloud-based software and solutions for asset-intensive industries, enabling teams to better manage their maintenance operations. Our user-friendly platform helps companies streamline workflows, reduce asset downtime, and optimize their human and capital resources.
About the Role
As a Customer Success Representative at MVP One, you will be pivotal in driving account retention and growth by cultivating and maintaining strong customer relationships, while closely monitoring their experience with our products and services. In this role, you will also act as a product expert and serve as the key liaison between sales, support, and other functional teams.
Key Responsibilities
Salary range of $52k - $70k.
Ready to Join Our Team?
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Customer Success Representative
Only for registered members Chicago, IL
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Representative, Member Success
Only for registered members Chicago, IL
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Customer Success Representative
Only for registered members Chicago
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Client Success Representative
Only for registered members Chicago
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Customer Success Representative
Only for registered members Chicago, IL
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Customer Success Representative
Only for registered members Chicago, IL
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Customer Success Representative
Only for registered members Chicago, Illinois, , United States
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Representative, Member Success
Full time Only for registered members Chicago
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Customer Success Representative
OTHER Only for registered members Chicago
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Representative, Member Success
Only for registered members Chicago
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Customer Success Representative
Only for registered members Chicago
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Customer Success Representative
Only for registered members Chicago
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Customer Success Representative
Only for registered members Chicago, IL
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Remote Customer Success Representative
Only for registered members Chicago
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Remote Customer Success Representative
Full time Only for registered members Chicago
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Client Success Representative
Only for registered members Bolingbrook
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Client Success Representative
Only for registered members Bolingbrook, IL, US
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Customer Success Representative
Only for registered members Alsip
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Customer Success Representative
Only for registered members Alsip, IL
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Customer Success Representative
Only for registered members Alsip
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Customer Success Representative
Only for registered members Alsip, IL