-
Incident Manager
3 weeks ago
MSG Entertainment Holdings, LLC New York, United States**Who are we hiring?** · The Incident Manager is directly accountable for managing and executing processes and procedures that will minimize end-user impact of IT incidents, as well as facilitating the root cause identification and resolution at Madison Square Garden Entertainmen ...
-
Incident Manager
2 weeks ago
TikTok New York, United StatesResponsibilities · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, ...
-
Incident Management Investigator
5 days ago
Constructive Partnerships Unlimited New York, United StatesA. : Advocates for the rights of all people receiving services throughout the Agency by conducting investigations into situations, which may violate a person's rights and/or protections in accordance with OPWDD and Justice Center regulations. · B. POSITION DUTIES: · 1. Conducts i ...
-
Business Continuity and Incident Management
1 week ago
Bloomberg New York, United StatesThe energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just li ...
-
Incident Resource Manager
3 weeks ago
YAI Tarrytown, United StatesIf you are a current YAI employee, please click this link to apply through your Workday account. · *This position will support Programs primarily within the Hudson Valley Region* · Key/Essential Functions & Responsibilities · Acts as the primary investigator for all incidents ...
-
IT Incident Manager
3 weeks ago
Global Channel Management New York, United StatesAbout the job IT Incident Manager · IT Incident Manager needs 3+ years of experience in incident management, risk management, or a related field · IT Incident Mgr requires: · Broomfield, CO, USA · Dallas, TX, USA · Iselin, NJ, USA · New York, NY, USA · Charlotte, NC · Bac ...
-
Incident Manager
14 hours ago
Tik Tok New York, United StatesResponsibilities · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, ...
-
Incident Resource Manager
3 weeks ago
YAI New York, United States*This position will support Programs primarily within the Hudson Valley Region* · Key/Essential Functions & Responsibilities · Acts as the primary investigator for all incidents reported to the NYS Justice Center for assigned region and other sensitive situations as requested, ...
-
ServiceNow Incident Manager
1 week ago
City University of New York New York, United StatesServiceNow Incident Manager (IT Senior Associate 1) - Provisional · **GENERAL DUTIES** · I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work ...
-
Incident Resource Manager
3 weeks ago
YAI New York, United States*This position will support Programs primarily within the Hudson Valley Region* · Key/Essential Functions & Responsibilities · Acts as the primary investigator for all incidents reported to the NYS Justice Center for assigned region and other sensitive situations as requested, co ...
-
Incident Resource Manager
3 weeks ago
YAI Seeing Beyond Disability New York, United StatesIncident Resource Manager page is loaded · Incident Resource Manager · Apply · locations · Manhattan · time type · Full time · posted on · Posted Yesterday · job requisition id · R016903 · If you are a current YAI employee, please click this link to apply through your ...
-
Incident Management Engineer
4 weeks ago
Palantir Technologies New York, United StatesA World-Changing Company · Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missi ...
-
ServiceNow Incident Manager
4 days ago
City University of New York New York, United StatesServiceNow Incident Manager (IT Senior Associate 1) - Provisional · GENERAL DUTIES · I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work i ...
-
Incident Management Investigator
3 weeks ago
Constructive Partnerships Unlimited New York, United States Per DiemUnited Cerebral Associations of New York State, Inc. d/b/a Constructive Partnerships Unlimited is currently seeking a Incident Management Investigator to advocate for the rights of people receiving services in order to assist in their care, safety and well-being. At the end of th ...
-
Sr. Technical Incident Manager
4 weeks ago
KPMG Stamford, United StatesBusiness Title: Sr. Technical Incident Manager · Requisition Number: · Function: Business Support Services · Area of Interest: · State: CT · City: Stamford · Description: · Known for being a great place to work and build a career, KPMG provides audit, tax and advisory serv ...
-
Senior Incident Management Analyst
3 weeks ago
ACLD Bethpage, United StatesEnsure compliance with all requirements of the Implementation of the Protection of People with Special Needs Act and Reforms to Incident Management. Conduct investigations into Notable Occurrences, Serious Occurrences, events or situations that are n Management, Analyst, Senior, ...
-
Senior Incident Management Analyst
3 weeks ago
ACLD Bethpage, United StatesSenior Incident Management Analyst · Help Others to ASPIRE HIGHER · When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born. Today, we are a leading not-for-profit agency employing 1200+ staff and providing ...
-
Sr. Technical Incident Manager
4 weeks ago
KPMG Melville, United StatesBusiness Title: Sr. Technical Incident Manager · Requisition Number: · Function: Business Support Services · Area of Interest: · State: NY · City: Melville · Description: · Known for being a great place to work and build a career, KPMG provides audit, tax and advisory serv ...
-
Senior Incident Management Analyst
3 weeks ago
ACLD Bethpage, United StatesWhen a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born. Today, we are a leading not-for-profit agency employing 1200+ staff and providing over 70 program sites in Nassau and Suffolk. ACLD assists children, ...
-
Business Continuity and Incident Manager
3 weeks ago
Tradeweb New York, United StatesTradeweb is seeking a Business Continuity and Incident Manager to join our growing Risk team The successful candidate will manage the coordination and communication for service-impacting outages to ensure they have a minimal impact and are resolved as quickly as possible. The BCI ...
Senior Security Incident Manager - Valhalla, United States - GRAIL, Inc.
Description
GRAIL is seeking an experienced and proactive Senior Security Incident Manager to spearhead the development and implementation of our global incident framework.
In this critical role, you will be responsible for facilitating and managing security incidents, driving incident response and remediation efforts, and collaborating with cross-functional teams to elevate the overall security posture across the organization.
This is an exciting green field opportunity with high visibility to initiate and operationalize an incident response program, improve and track incident-related remediations and help left shift security into Grail's software, systems, process and culture.
You will be in a position to help ensure GRAIL protects the information we receive as part of our mission to help detect cancerThis is a hybrid role and requires you to be onsite 2 days a week in Menlo Park, CA
TASKS AND RESPONSIBILITIES
Augment Grail's Threat Detection and Response function in managing the lifecycles of all security incidents globally.
Continuously drive workflow improvement of Incident Management Process via systems, procedures, documentations, trainings and culture influences.
Identify and coordinate with peer incident responders from other non-security domains worldwide on triaging and standardize incident practices.
Work with functional managers to align resources, issues and schedules as related to incident remediations and mitigations.
Assemble, work with, and manage cross-organizational teams
Support accurate and consistent maintenance of technical and management escalation processes.
Primary lead for Customer Support during customer-related security events, issues or incidents.
Ownership and execution of the active critical security incident management process (below)
Manage event communications (below)
OWNERSHIP AND EXECUTION OF ACTIVE CRITICAL SECURITY INCIDENT MANAGEMENT PROCESS
Facilitate the resolution effort and determine when it is necessary to engage additional resources if the resolution effort is stalled during the call with stakeholders
Engagement of escalation management resources
Draft and manage customer and internal communications for CSO/Legal/PR review and release, assist with further customer inquiries as the internal liaison as required.
Incident timeline and impact documentations and reviewMANAGE EVENT COMMUNICATIONS
Establish and manage bridge calls with engineers and customers on single customer outage
Attend and drive multi-customer outage bridges
Crafts business appropriate communications for the affected operating groups and manages communication on a critical incident conference call
Incident Resolution handoffs along with detailed notes and a summary of the business impact and duration to the Problem Management team
Perform other duties and projects as assigned
PREFERRED QUALIFICATIONS
The ideal candidate will bring 5+ year's experience in critical/crisis situation management for technical customer escalations
Bachelor's degree in business, computer science, engineering or related field or equivalent experience
Excellent communication skills (both verbal and written)
Experience supporting and managing technical environments; demonstrated leadership skills under fast-paced, highly dynamic situations
Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
The ability to communicate confidently and clearly on conference calls, in meetings and via email, at all levels of the organization is essential.
A team player who is influential and builds good working relationships across all functions.Ability to facilitate conversations with large groups of remote people.
Ability to maintain calm during stressful situations.
BONUS POINTS
The expected, full-time, annual base pay scale for this position is $160,000-$185,000. Actual base pay will consider skills, experience, and location.
#J-18808-Ljbffr
