Access Transport Tech II - Phoenix, United States - Bold Business

    Bold Business
    Bold Business Phoenix, United States

    1 month ago

    Bold Business background
    Full time
    Description

    Summary:

    We are looking for an experienced Access Transport Tech II to join our team in the following locations:

    • San Diego CA
    • Las Vegas NV
    • Phoenix AZ
    • Oklahoma City
    • Norfolk VA

    You will be responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. He/she will utilize various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.

    Responsibilities:

    • With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
    • Inserts access transport equipment into fiber rings.
    • Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
    • Works with contractors/vendors to ensure equipment is installed and operating properly.
    • Creates, updates and closes Remedy tickets and coordinates with change control as needed.
    • Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
    • Ensures quality of processes, programs and customer satisfaction.
    • Complies with all safety procedures and policies.
    • Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
    • Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
    • Ensures appropriate iOS upgrade is applied.
    • Performs basic functional testing of equipment to eliminate out-of-box failures.
    • Packages equipment per work order in preparation for installation.
    • Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
    • Assists with initial turn-up of CPE equipment.
    • Tests and verifies services in conjunction with the install team.
    • Required to work shifts and/or provide 24/7 coverage if needed to meet customer demands.
    • SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
    • Remedy Queues: REG - OPERATIONS SVC FULFILLMENT, REG – Engineering Access
    • Performs other duties as assigned.

    Minimum Requirements:

    • HS diploma, GED or relevant work experience.
    • 2 or more years of experience preferred in related fields (e.g. technical support, installation and maintenance).
    • 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
    • Requires working knowledge and experience with Granite and Mint.
    • 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
    • Demonstrated knowledge of performance testing and test equipment.
    • Excellent interpersonal, communication and collaborative skills to work effectively with the team throughout the organization.
    • Valid local State Driver's License and driving record that meets customer standards.

    Preferred:

    • AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations).
    • Cisco certification- CCNA, CCNP.