Jobs

    Automotive Service Advisor - Roseville, Michigan, United States - Sterling Car Care

    Sterling Car Care
    Sterling Car Care Roseville, Michigan, United States

    2 weeks ago

    Default job background
    Permanent
    Description

    Sterling Car Care, a trusted automotive repair shop with a strong commitment to customer satisfaction, is currently looking for a skilled and customer-oriented Automotive Service Advisor to join our team.

    As an Automotive Service Advisor, you will be the main point of contact for our customers, ensuring their needs are met and providing them with an exceptional service experience.

    Responsibilities

    Greet customers and assist them with scheduling and booking appointments for service and repairs

    Listen attentively to customers' concerns and accurately document their vehicle issues and requirements

    Provide thorough and detailed information on recommended services, including estimates and timelines

    Coordinate with the automotive technicians to ensure timely and efficient completion of repairs and maintenance

    Communicate with customers throughout the service process, keeping them updated on the status of their vehicles

    Handle customer inquiries, complaints, and feedback in a professional and empathetic manner

    Requirements

    Previous experience in a similar role as an Automotive Service Advisor

    Strong knowledge of automotive repair and maintenance procedures

    Excellent communication and interpersonal skills

    Ability to multitask and work in a fast-paced environment

    Proficient in using computer systems and software for service scheduling and documentation

    Detail-oriented and organized

    Customer service-oriented mindset

    Benefits

    5 Days Per Week

    No Weekends

    No late nights

    Health Care Plan (Medical, Dental & Vision)

    Retirement Plan (401k, IRA)

    Life Insurance (Basic, Voluntary & AD&D)

    Paid Time Off (Vacation, Sick & Public Holidays)

    Short Term & Long Term Disability

    Training & Development

    Wellness Resources