Representative, Customer Retention - Irving, TX - JAB Wireless

    JAB Wireless
    JAB Wireless Irving, TX

    1 week ago

    $31,200 - $104,000 (USD) per year
    Description

    Customer Retention Representative

    We are seeking skilled professionals in the Dallas metro area to protect existing revenue by retaining customers who wish to disconnect or downgrade their service due to various issues. Our ideal candidate will emphasize the benefits and value of JAB Wireless products and collaborate with other departments to resolve customer account and product issues.

    • Retail customers by identifying reasons for disconnection, resolving issues, and overcoming concerns.
    • Promote, recommend, and sell the value of JAB Wireless products based on logical relationships with customer needs.

    In this role you will have strong negotiation, selling, closing skills as well as be able demonstrate an up-to-date knowledge of our current promotions. You must also document results saving reinstating accounts provide feedback support staff leadership success program recommending opportunities improvement.

    • Excellent PC proficiency keyboarding skills preferred.
    • Contact center sales retention experience a plus.

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