Customer Service Team Lead - Southfield - Epic Health Services

    Epic Health Services
    Epic Health Services Southfield

    2 days ago

    Description

    Customer Service Team Lead

    Epic Health is expanding its Business Process Outsourcing division and seeking a dedicated Customer Service Team Lead to build a scalable, patient-centric service center supporting multiple affiliated entities.

    This role involves managing inbound customer and patient service calls, resolving inquiries, troubleshooting issues, and supporting workflows across business lines in full production capacity.

    Main Responsibilities:

    • Handle inbound calls with empathy, accuracy, and efficiency. Assist with scheduling, appointment verification program enrollment multi-line inquiries troubleshoot escalate resolve follow-up document interactions in CRM ensure proper tagging workflow compliance achieve KPIs call handling time customer satisfaction first-call resolution response time support outbound campaigns when needed follow-up reminders outreach

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    Network Team Lead

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    Southfield $90,000 - $150,000 (USD) per year Full time

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  • Work in company

    Network Team Lead

    Only for registered members

    Clarience Technologies is seeking a Network Team Lead for our corporate field office in Southfield, MI · RESPONSIBLITIES: · Oversee the design and operation of enterprise-wide WAN, LAN, WLAN, and cloud-connected networks supporting multiple distinct business units. · Develop and ...

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  • Work in company

    Network Team Lead

    Only for registered members

    Clarience Technologies is seeking a · Network Team Lead f · or our corporate field office in Southfield, MI · RESPONSIBLITIES: · Oversee the design and operation of enterprise-wide WAN, LAN, WLAN, and cloud-connected networks supporting multiple distinct business units. · Develop ...

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  • Work in company

    Network Team Lead

    Only for registered members

    Clarience Technologies is seeking a Network Team Lead for our corporate field office in Southfield, MI · RESPONSIBLITIES: · Oversee the design and operation of enterprise-wide WAN, LAN, WLAN, and cloud-connected networks supporting multiple distinct business units. · Develop and ...

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  • Work in company

    Network Team Lead

    Only for registered members

    Clarience Technologies is seeking a Network Team Lead for our corporate field office in Southfield, MI · Responsiblities · Oversee the design and operation of enterprise-wide WAN, LAN, WLAN, and cloud-connected networks supporting multiple distinct business units. · Develop and e ...

    Southfield $90,000 - $150,000 (USD) per year

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  • Work in company

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