Java Developer - Houston, United States - Dart Point

Description

Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs.

Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team.

Requirements Proven experience as a help desk technician or other customer support role. Tech savvy with working knowledge of office automation products databases and remote control. Good understanding of computer systems mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented and cool-tempered. BSc/BA in IT Computer Science or relevant field.
Key Skills Web frameworks like Struts and Spring. Service-oriented architecture. Web Technologies like HTML JavaScript CSS JQuery. Markup Languages such as XML JSON. Abstract classes and interfaces.