Supervisor - Service Operations Support - Marlborough, MA, United States - Ingersoll Rand

Description

Service Supervisor
Ingersoll Rand in Marlborough, MA is hiring for a Service Supervisor.

The Service Supervisor in the compressed air commercial segment is responsible for leading the local service function for the full life cycle of the equipment to achieve exceptional customer satisfaction.

This encompasses supporting the sales team to grow the business, collaborating with service coordination, and managing a Service Technician team that installs, repairs and maintains all makes of rotary screw and reciprocating air compressors and compressed air system components.

The Service Supervisor also has responsibility for the Service P&L for their Customer Center.

Effectively attract, coach, counsel, train, develop and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement and technical skills to the highest degree possible.

Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization.

This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long term service agreements.

Collaborate with the sales function to consult on service agreements; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes and requests for proposals.

Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team.

Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.

Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.

Ensure environmental, health and safety compliance within service team.

Provide training to all employees to ensure all service personnel follow, and maintain, safe and productive work habits in the shop, as well as at the customer site.

Frequent travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. moving mechanical parts; Other duties as assigned to support the service business and ensure customer satisfaction.

Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience required.

Minimum of three (3) years' experience in an industrial sales business setting.

Minimum of three (3) years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader.

This position requires working in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

It requires employees to regularly lift and or move weight limits in line with the safety policy.


Travel and Work Requirements:
Position is based Onsite with Regional travel to customers required; Company vehicle provided.
Medical plans, Dental, Vision
~ Company provided short term & long term disability, life insurance and employee assistance programs


Ownership Works Grant:

When you have reached your one-year service anniversary with Ingersoll Rand, you will become eligible to receive a grant of restricted stock units ("RSUs") that will equal 10% of your annual base salary in grant date value.

The actual grant will take place either in the quarter of eligibility or the following quarter based on specified grant schedules.

The RSUs will vest two years from the date of grant.

As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team.

Our employees are empowered to act as owners every day for our customers, our communities and themselves.


NYSE:
IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities.

Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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