Customer Service Advocate II - North Carolina
1 month ago
Job summary
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene.
Flexibility is a key part of this role.
Responsibilities
- Assesses and researches routine member and/or provider inquiries, requests and/or concerns to determines causes, and initiates corrective actions to other service or technical departments for follow up as needed ,
- Mitigates and prevents complaints from being escalated to resolve in initial contact, ,
- Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns. ,
- Maintains performance and quality standards based on established contact center metrics.,
Job description
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