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Westland

    Customer Service Associate - Westland, United States - Value City Furniture

    Value City Furniture
    Value City Furniture Westland, United States

    1 day ago

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    Description

    ** Customer Service Associate**

    *Share by Email* Location: VCF WESTLAND #79 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.

    **Some of the functions the Customer Service Associate will perform:**

    Embodies our values: Adventure Guides, Serve Others and Own It

    Assists in fostering an energetic and positive working environment

    Frequently communicates with customers via phone

    Partners with all team members to create an easy transaction and great in home delivery service

    Develops strong relationships with customers who shop with us in-store and online

    Listens to the customers needs and presents possible options

    **The Ideal Candidate will have, among other skills and abilities:**

    High school diploma or general education degree (GED); or equivalent combination of education and experience

    Ability to read, write and comprehend simple instructions, short correspondence, and memos

    Ability to effectively present information in one-on-one and small group situations to customers and team members

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

    Demonstrated ability to handle customer calls displaying good phone skills

    Track record of serving others and putting team goals first

    Owners mindset; takes ownership over everything within scope of responsibility

    Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job

    Proactive approach; identifies and solves problems

    Adaptability; flexible to shifting priorities and a changing environment

    Desire to continuously improve

    If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

    Category Description Status

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