- Hiring, training, and preparing call center representatives to respond to customer inquiries
- Ensuring reps understand company objectives, policies, and performance standards
- Providing coaching opportunities for reps on difficult calls or best practices
- High School Diploma required; Call center experience preferred
- >Proficiency in technology, including computers, software applications, and phone systems
- >Excellent verbal and written communication skills
- >Ability to evaluate rep performance
- >>>Analytical problem-solving skills & leadership abilities preferred.
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Future Opening: Customer Service Team Lead - Boca Raton - Fresh Meal Plan
Description
Customer Service Team Lead
We are seeking a dedicated and supportive Customer Service Team Lead to lead our small call center team. This individual will coach and motivate representatives as they interact with clients, ensuring high-quality customer service.