Customer Success Manager - Chicago, United States - Unduit LLC

Description

We are looking for a Customer Success Manager to lead the charge in ensuring our clients' success.

As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations.

With a proactive and empathetic approach, you'll drive customer satisfaction, loyalty, and retention, making a significant impact on our growth and success.

Meet Undui t

Located in the heart of Chicago, one of the most vibrant cities in the USA, Unduit is on the mission to transform ITAD (IT Asset Disposition) industry through its proprietary app-based platform.

The platform allows enterprises to build custom programs by utilizing relevant apps and integrations into existing technology platforms to 1) drive a dramatic reduction in the cost of ownership of assets, 2) enhance device-level security through a chain of custody, and 3) enhance productivity and collaboration across IT team on a global level for asset management.


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Responsibilities:
Maximize client satisfaction and product usage across all Unduit Platform and service lines for assigned accounts
Improve client retention and revenues for assigned accounts, through proactive engagement
Develop strong consultative relationships with clients
Understanding Clients business objectives and identifying how Unduit can meet their needs
Independently manage program and/or projects for each account
Collaborate internally with Operations team to optimize process, analytics and key performance outcomes
Develop understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements
Perform quarterly client reviews over the phone and sometimes in person
Perform high level product and service consultations
Perform software trainings, implementations, and oversee software upgrades
Bring intelligent product feedback from clients to the Unduit Product team
Provide exceptional customer support by troubleshooting technical inquiries and sharing best practices as it relates to the platform
Build strong relationships with our enterprise customers
Ensure they feel empowered to use Unduit platform independently, and are experiencing the value our product can offer

Qualification:

5+ years of account management or customer success type role at a SaaS company
Customer centric and genuinely passionate about helping customers, serving as an advocate for their success
Exceptional communication – phone, email, in-person, with all audiences (from cross-functional teams to executives)
Desire to work in a dynamic, fast-paced, high growth environment

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