- Financial Services experience is preferred.
Assistant Branch Manager - Chicago, United States - Great Lakes Credit Union
Description
Great Lakes Credit Union is Hiring GREAT people for our GREAT teamDo you enjoy customer interaction and relationship building?WE WANT YOU ON OUR TEAMThe primary purpose of our Assistant Branch Manager is to assist Great Lakes Credit Union to live out our vision, 'To be the members' trusted financial partner'.As an Assistant Branch Manager, you will support sales and operations at their assigned locations, reporting directly to the Branch Manager.
You will be an internal and external champion for the credit union's sales and service culture and will assist in leading the continued enhancement of service delivery and operational process improvements as related to the branch operations.
Additionally, you will assist in managing organizational goals and service expectations for both retail and business development needs and ensure the branch is in compliance with all regulations and policies.
As well, you will collaborate with senior management in the development of strategic plans to achieve the credit union's overall objectives.
As an Assistant Branch Manager your duties will be:Focus on team and self-development, leadership and management through training and ongoing communications including one-on-ones, branch sales meetings and observations designed to support individual and team success, achievement of goals and career progression Assist in the management of the overall member experience focusing on member growth & retention Assume responsibility for branch performance, branch profitability and branch staff performance in the absence of the Branch Manager Provide focus to profile and sell/cross-sell business products to our existing client base, as well as train, lead and prospect new business opportunities throughout the Credit Union's geographic footprint Have a thorough understanding of the Credit Union's strategic initiatives and assist in aligning the branch to achieve those initiatives Monitor, analyze and create branch metrics to determine branch performance toward strategic initiatives Handle complex situations with confidence, knowledge and creativity Build relationships with members by educating them about products and services they could benefit from, and mentor and train others to do the same Promote positive working relationships while working with other departments to provide services that exceed member expectations and create consistency in processes for the membership and staff Support branch through ongoing staff training and assist in monitoring, analyze results and hold staff accountable for performance Monitor staffing levels, scheduling and branch workflow to ensure coverage to exceed member expectations and accomplish operational duties Take on a leadership role within the Credit Union by participating and contributing as a member of the Credit Union's management team including representing the Credit Union in the community and in a volunteer capacity Support and drive business development activities and source new high value premium and business customersRequirements2 to 5 years of management experience in a retail environment
Proven leadership skills.
Demonstrated excellent customer service and communication skills.
A passion for helping and supporting others.
A high degree of accuracy and attention to detail.
Proficient with computer applications and systems, including Microsoft Word, Excel, and Outlook.
Ability to multi-task and handle sensitive financial information.
Location:
GLCU Encurage Financial Chicago Community Branch2942 W. Peterson Ave.
Chicago, IL 60659Hours of Operation:
Monday, Tuesday, Thursday, and Friday9:00am - 5:00pmWednesday11:00am - 5:00pmSaturday9:00am - 12:00pmTo learn more about our mission, company culture, and community impact please visit our YouTube channel and Newsroom below:GLCU YouTube ChannelGLCU NEWSROOMWere the total packageTo view our GREAT Benefits please contact our HR TeamGreat Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.