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    Customer Experience Specialist - Atlanta, United States - Phase 3 Marketing & Communications

    Phase 3 Marketing & Communications
    Phase 3 Marketing & Communications Atlanta, United States

    2 weeks ago

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    Description

    **Customer Experience Specialist**

    Sales Support Atlanta, Georgia Minimum Experience **Mid-level** Job Description:

    Our Customer Experience Specialist position is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.

    Job Responsibilities:

    Customer service, order entry, forecasting, quoting, and reporting

    Achieving customer satisfaction by efficiently managing requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production

    Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork required

    Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities

    Relationship building skills and be comfortable working directly with clients

    Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products

    Job Requirements:

    Bachelors degree preferred

    a minimum of 2 years account management/customer service experience required

    Must work well in a very fast-paced, deadline-oriented environment; have strong organizational and problem-solving skills; good attention to detail; be able to communicate effectively and work well with others in a team environment

    Working knowledge of a PC and Microsoft Office software

    Expert relationship building skills

    Detail oriented

    Expert organizational skills

    Project management, event management, or prior administrative skills preferred

    About Phase 3 Marketing & Communications:

    Founded in 2001, Phase 3 is an integrated marketing services firm, simplifying the way brands connect with their customers. We offer everything from creative, digital, marketing, and public relations to small-format digital printing, large-format digital printing and offset printing, so we can understand and manage the big picture of our clients' projects, start-to-finish, like no other partner. With locations across the eastern United States, including Atlanta, Charlotte, Dallas, Nashville and Fairfield - New Jersey, our reach and efficiencies enable our team to creatively and effectively solve clients biggest marketing challenges, together.

    Phase 3 is recognized annually as a top 10 marketing services firm by the Atlanta Business Chronicle and as a top 15 marketing services firm by the Charlotte Business Journal and Nashville Business Journal. The company has been ranked among the flagship Printing Impressions 400 annually since 2011, and additional accolades include Atlanta Business Chronicles 2015 Pacesetter Award, placement on the 2017 Inc. 5000 List for Fasted Growing Private Companies, and recognition as one of Charlottes Best Places to Work.

    Location Atlanta, Georgia Minimum Experience Mid-level

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