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- Customer Service support in the customer care process
- Responding to customer contact via defined channels
- Liaise with the business on customer relationship management via Salesforce functionalities
- Registration and consideration of customer complaints.
- Responsible for monitoring work queues for new requests
- Responsible for completing assigned tasks within SLA targets
- Identify opportunities to improve data quality & reduce cycle time
- May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
- May include training and deployment support pre and/or post-go-live
- Responsible for escalation of issues if needed
- Continuous improvement of processes
- Positively contributes to and supports team efforts and objectives
- Other activities delegated by direct supervisor
- Act according to 3M regulation and policies
- Bachelor's degree or higher from an accredited university
- 2-4 years of equivalent work experience in Customer-Facing
- Previous experience working with SAP (especially OTC module)/ SalesForce will be an asset
- Experience of supply chain and logistics is nice to have
- Previous experience working within a customer-facing in B2B environment/customer issue resolution/complaints
- Strong problem-solving skills, ownership
- Organizational skills are key in the fast-paced customer environment
- Ability to manage change including quickly adapting to new systems and processes
- Detailed oriented and enjoys working with a customer
- Proactive attitude to the duties entrusted
- Collaborative team player
- Analytical skills
- Attractive compensation
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to work globally as part of an international organization
- Work in a dynamic, respectful, inclusive, and friendly environment with an open-door policy
- A unique organizational culture focused on collaboration and problem solving
- Professional training and onboarding package
CO Senior Analyst Customer Care - Denver, United States - 3M
Description
**CO Senior AnalystCustomer Care (German)**WROCLAW, , POL Customer Service R
Position Description
Currently we are looking for:
Position: CO Senior Analyst - Customer Care (German)
Workplace:
Wroclaw, ?rubowa 1
The goal of the position:
Provide Excellence in Customer Service to 3M Customers through order management, account management, issue resolution, and essential business communication.
The person in this position is responsible for customer relationships via telephone and other correspondence, including responding to customer inquiries and difficult complaints.
Customer Support Analyst will assist customers in solving queries with product & delivery issues in the areas of recalls, returned goods, proof of delivery, and freight claims.
The employee's main responsibilities include ensuring high-quality complaint handling, complying with accepted quality and quantity standards as well as ensuring efficient customer service.
This person is responsible for the comprehensive handling of customer complaint submissions.We are looking for someone who is open to contact with internal clients and demonstrates high skills in building relations with customers.
Responsibilities:
Requirements:
*
Fluent in English
and German
Our offer:
Apply
now
Experience Level Non-Production Salaried
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