Customer Technical Services Representative - Duluth

Only for registered members Duluth, United States

1 month ago

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Job summary

We are seeking a Customer Technical Services Representative with experience supporting customers using Brady's engraving solutions hardware and software products. This person should have strong communicative skills and written skills. All reporting must be timely and detailed.

This position will be able to prioritize multiple tasks with time sensitive deadlines, be organized and can keep track of multiple customer issues.

They need to work closely with customers and members of the internal team to address customer concerns during the startup process as well as provide high level customer support for key accounts after installation is complete.


Responsibilities

  • Provide timely phone/ email based customer technical support for Gravotech
  • Address customer inquiries through phone, email, chat and case management systems
  • Diagnose and troubleshoot configuration, operation software, applications, hardware, firmware, software, and connectivity issues
  • Maintain customer records and track trends within the CRM platform

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