Maitre D' - Philadelphia, United States - Cescaphe Event Group

Description

Job Details

Level
Experienced

Job Location
Cescaphe Limited - Philadelphia, PA

Position Type
Part Time

Education Level
Not Specified

Salary Range
$ $22.00 Hourly

Travel Percentage
None

Job Shift
Evenings/Weekends

Job Category
Hospitality - Hotel

Job Description

The Matre d' is responsible for facilitating and maintaining an atmosphere of extraordinary hospitality for our clients and guests. The Matre d' reports to and works in coordination with the Event Manager to oversee the event and ensure it is set up perfectly according to the details provided by the Event Manager. The Matre D' will also work in cooperation and coordination with the venue's Head Server and Event Chef.

The Matre d' acts as the direct contact for the event's host, and gives impeccable service that surpasses their expectations. By leading our service team, the Matre d' meets and exceeds our high event standards of exceptional client service, guest satisfaction, food quality, and cleanliness. Each team member is expected to assist when and where necessary during an event to ensure flawless execution. The Matre d' will be expected to perform other duties as assigned to meet business needs.

Essential Duties and Responsibilities:
Product

•Assembles and maintains any applicable event displays (bridal cart), bridal suite, tables/buffets.

•Maintains clean service areas in accordance with CEG standards.

•Responsible for directing the final breakdown of event including, but not limited to, cleanliness of bridal suite and overall venue, proper storage and organization of items, and reporting/recording lost items.

•Observes safety and security procedures and reports unsafe conditions to Event Manager.

•Knowledgeable of event specifications, services, food, beverage, and any special needs or accommodations.

•Demonstrates high level attention to detail and provides creative solutions to uncommon problems.

•Adheres to all job relevant manuals, checklists, and standard operating procedures.

Customer Service/Guest Relations

•Acts as the direct contact for the client, creating a positive relationship and memorable experience.

•Answers questions and accomplishes any requests from guests regarding food, beverages, and any other event details and services.

•Informs Event Manager of difficult or emotional customer situations. Makes every attempt possible to fix the situation.

•Responds promptly and courteously to client and guest needs.

•Observes and acknowledges client and guest needs before request is made.

•Engages client and guests in a friendly, yet professional manner; engages guests using 5-10 rule.

•Communicates with clients and guests to assess satisfaction with experience; solicits information to ensure all needs are met.

Inventory and Equipment

•Regularly informs Event Manager of items needed (i.e., cake boxes/bags/sashes, Cescaphe Black Bags, Cescaphe Water Bottles, etc).

•Properly stores and handles inventory and equipment.

•Informs Event Manager when inventory and equipment is damaged or not working properly.

•Maintains cleanliness and organization in service areas.

•Utilizes job specification sheet to check inventory (in-house and event specific, i.e. linens).

•Maintains an organized storage system to easily count and restock all products.

Employee and Management Interaction

•Actively participates in Diamond Team meeting.

•Provides feedback regarding service standards and Standard Operating Procedures.

•Monitors and observes guests' dining experiences to ensure satisfaction with food and service, promptly responding to client and guests' needs. Additionally, resolves and reports any deficiencies to proper personnel.

•Establishes and maintains effective relationships with both co-workers and managers.

•Balances teamwork and individual responsibilities; puts success of team above personal interests.

•Able and willing to fill in as needed, with or without request.

•Documents team member incidents and documents all disciplinary actions.

•Monitors staff interaction with guests and proper presentation/service of food and beverage throughout the event.

•Consistently communicates with venue's Event Manager to ensure seamless event flow.

Communication and Professionalism

•Consistently adheres to CEG Mission Statement and Core Values.

•Expresses thoughts and ideas in written/verbal form in a respective manner.

•Exhibits good listening and comprehension skills; speaks clearly and audibly.

•Consistently adheres to dress code.

•Adjusts to high-pressure conditions and is open to change.

•Consistently arrives at work and meetings/commitments on time; ensures responsibilities are covered and enough notice is given to manager for absences.

•Analyzes own performance to develop self-improvement objectives.

•Demonstrates quality group presentation skills and ability to maintain the group's attention.

Desired Skills and Qualifications

• Associates Degree from a two-year college or High school diploma with a minimum of 2 years relevant experience
• Preferred 2-3 years related experience and/or training in banquets/weddings
• Minimum of 21 years of age
• RAMP Certified within 90 days
• Possess exceptional people skills and comfortable interacting in social situations
• Able to communicate and understand English
• Have excellent verbal skills, including proper grammar and writing skills
• Able to work in a standing position for long periods of time (up to 10 hours)
• Ability to work both weekdays and weekends as necessary
• Freedom from illegal use of drugs and freedom from use and effects of use of drugs and alcohol in the workplace.

Physical, Psychological and Ergonomic Requirements:

Successful performance of essential functions can best be achieved through consistent application of current knowledge, use of good judgment, common sense, ability to establish and carry out priorities, effective use of interpersonal skills and ongoing communication with clients, staff and managers.

Essential functions are carried out in a variety of positions including constant standing. To meet the company's needs, virtually all positions require the ability to move freely through the buildings. Stooping, bending, lifting and carrying, as well as other physical demands may be required as described in the Essential Physical Demands of this position.