Director of Customer Service - Brookfield - Anderson Process

    Anderson Process
    Anderson Process Brookfield

    13 hours ago

    Description

    Summary: The Director of Customer Service, reporting to the VP of Sales, is directly responsible for the development of a strategic Customer Service roadmap and the execution of Customer Service objectives to achieve company-wide performance goals.

    The Director of Customer Service is responsible for leading and directing the Customer Service team, including Application Engineers, will be committed to employee development and engagement, and will have the ability to develop and maintain strong teams.

    Essential Duties and Responsibilities:

    • Direct the Customer Service Managers to develop strategy and guidelines for providing a superb customer experience across all branches through the identification of a clear vision, employee training plan, monitoring, and feedback methods.
    • Direct and ensure the execution of product training for all current and new employees to increase our product expertise to provide effective customer solutions and increased customer experience.
    • Become proficient in the use of our operating system to ensure all branches are using it consistently and effectively to service the customers both internally and externally.
    • Direct the Customer Service Managers to coordinate financial or budget activities to fund operations, maximize investments, increase efficiency, and achieve set KPI's.
    • Develop a strong relationship with top customers and assist in processing quotes, orders, RMA's, Sales requests, etc. to meet customers' deadlines.
    • Learn product offerings of our major suppliers in order to be versed enough to assist your team to apply the most appropriate solutions for our customers and/or work directly with suppliers to resolve issues.
    • Assist the VP Sales and Marketing in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives.
    • Review ongoing performance results to targets and activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date.
    • Monitor monthly sales volume with our key suppliers to ensure the company is on track for meeting our yearly expectations and ensure that they efficiently and effectively provide needed goods required to support our customers timelines and applications.
    • Work with the Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities.
    • Up to 25% travel to other branches and Customers as necessary.
    • Other duties and responsibilities that management may deem necessary.

    Education/Skills/Experience

    Required:

    • Bachelor's degree in related management field or equivalent experience.
    • Strong communication skills, written and verbal.
    • Strong analytical, numerical and reasoning abilities.
    • Experience in customer interactions and relationships .
    • Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others.
    • Initiative- Engages in proactive behavior and ability to take action with minimum direction.
    • Adaptability- Responds effectively to changes.
    • Excellent Microsoft Office skills.

    Preferred:

    • Industrial distribution experience.
    • Inventory management experience.
    • Product knowledge.

    Physical Requirements:

    • To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

    Anderson Process is an Equal Opportunity Employer


  • Work in company

    Inside Customer Service

    Only for registered members

    We are looking for a self-starter with excellent Customer Service skills and a desire to work in an upbeat environment to join our experienced team. · Provide quality and timely customer service to the Full Benefit Consulting clients of National Insurance Services. · Technical an ...

    Brookfield, WI

    3 weeks ago

  • Work in company

    Director of Customer Service

    Only for registered members

    The Director of Customer Service is responsible for leading and directing the Customer Service team, including Application Engineers. · Direct the Customer Service Managers to develop strategy and guidelines for providing a superb customer experience across all branches through t ...

    Brookfield, WI

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    +We are seeking a Customer Service Representative to assist our pet parents and their furry family members+ · ++• Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and main ...

    N th St, Brookfield, WI,

    1 week ago

  • Work in company Remote job

    Manager, Customer Service

    Only for registered members

    We are seeking a Customer Service Manager to oversee and lead our customer service team ensuring effective communication and processing of consumer inquiries and requests. · Coach and mentor the customer service team to ensure prompt and professional responses to applicants' inqu ...

    Brookfield, WI

    21 hours ago

  • Work in company

    Customer Service Supervisor

    Only for registered members

    We don't just embrace bold ideas, we make them happen. We're a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. · Develop and manage all Inside Service Representatives – team of 10. · ...

    Brookfield, WI

    1 week ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are seeking a customer-focused and empathetic team member who will generate exceptional customer experiences that reinforce the growth of our successful insurance agency. · ...

    Brookfield $35,000 - $50,000 (USD)

    1 month ago

  • Work in company

    Customer Service Lead

    Only for registered members

    If you have strong leadership skills and thrive in a fast-paced environment join Our Burlington team as a Customer Service Lead. · ...

    Brookfield Part time

    1 month ago

  • Work in company

    Inside Customer Service

    Only for registered members

    We are looking for a self-starter with excellent Customer Service skills and a desire to work in an upbeat environment to join our experienced team. Under the supervision of the Full Benefits Consulting Service Supervisor, this position provides quality and timely customer servic ...

    Brookfield

    3 weeks ago

  • Work in company

    Manager, Customer Service

    Only for registered members

    The Operations team sits at the hub of all IntelliScript divisions (e.g., IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants. · We are a business unit within Milliman ...

    Brookfield $65,200 - $119,830 (USD)

    1 day ago

  • Work in company

    Customer Service Representative

    Only for registered members

    FORCE America, Inc. is looking to add a Customer Service Representative to their team. · ...

    Brookfield

    1 month ago

  • Work in company

    Customer Service Supervisor

    Only for registered members

    At RPS, we don't just embrace bold ideas, we make them happen. We're a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, · We collaborate across teams, challenge convention, · and push boundaries to design innovative solutio ...

    Brookfield

    2 weeks ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Under the direction of the Reconditioning Manager participate and support daily production requirements as needed including the development of routings quotes confirmations production output and Sorting incoming customer products and production control functions as directed. · (E ...

    Brookfield

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Job summary · As a Customer Service Representative - State Farm Agent Team Member with Joe Bonow - State Farm Agent you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. We anticipate internal growth opportuniti ...

    Brookfield $45,000 - $55,000 (USD)

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.As our Customer Service ...

    Brookfield $16 - $22.95 (USD) Part time

    2 weeks ago

  • Work in company

    Customer Service Representative

    Only for registered members

    As our Customer Service Representative,you'll work to help our patients check into the hospital.It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. · You'll build trust in these interactions by collecting information accurate ...

    Brookfield $15 - $21.10 (USD)

    2 weeks ago

  • Work in company

    Customer Service Supervisor

    Only for registered members

    +Job summary · We have an opportunity for a Customer Service Supervisor to join our Brookfield, Wisconsin, · +Responsibilitiesoverses the activities of the Insured Products Inside Service Representatives and ensures quality and timely customer service to the clients of National I ...

    Brookfield

    2 weeks ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are seeking a Customer Service Representative to work in our hospital/lab environment. As a representative you will be responsible for helping patients check into the hospital, answering questions during registration, and building trust through accurate and quick information c ...

    Brookfield $15 - $21.10 (USD) Part time

    2 weeks ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. · As our Customer Servi ...

    Brookfield $15 - $21.10 (USD)

    2 weeks ago

  • Work in company

    Customer Service Representative

    Only for registered members

    This full-time Customer Service Representative role supports daily production and customer needs within a reconditioning and manufacturing environment.The position plays a key role in coordinating customer orders, processing production documentation, and ensuring smooth communica ...

    Elm Grove

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The Customer Service Representative is responsible for providing support to customers and acting as a liaison between customers, operations, and sales team. · ...

    Brookfield Full time

    2 days ago

Jobs
>
Director of customer service
>
Jobs for Director of customer service in Brookfield