- Answer telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans, and hotel services, in order to close out sale and upsell the hotel as appropriate.
- Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs and special Club members.
- Ensure the following group functions are completed in an accurate and timely fashion:
- Enter all group blocks, rooming lists & airline manifests into reservation system
- Create reservation links
- Actualize group blocks in sales system
- Process Commissions
- Create packages in Reservation system & work with Accounting on breakdown
- Ensure proper routing of charges
- Block suites in reservation system & front office system
- Manage group restrictions when needed
- Manage all group cut off dates 21 days out
- Flag dates for Rev Mgmt that need attention
- Participate in Weekly Revenue Calls
- Participate in Weekly Forecast for Operations
- Creates Key Packets for all pre-key groups
- Creates breakfast coupons/vouchers for groups that have breakfast in rate
- Makes all comp reservations
- Donation Certificates & reservations
- Maintain a working knowledge of the sales and front office areas, credit policy, different room types and hotel services.
- Change and cancel reservations as guest requests. When canceling a reservation with deposit, ensure proper coding in reservation is done to advise on status of deposit.
Sales Coordinator - Coraopolis, United States - Pittsburgh Airport Marriott
Description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description:
At the Pittsburgh Airport Marriott we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Pittsburgh Airport Marriott with Pyramid Hotel Group can mean for you
Overview:
ESSENTIAL FUNCTIONS:
Requirements include strong organizational skills, customer service experience, computer skills including Word, Excel & Outlook, an outgoing personality and the desire to help others.