Enrollment Assister - Montana, United States - Cognosante, LLC

Description

Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people.

The Cognosante Enrollment Assistance Program (EAP) contracts with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and insurance Oversight (CCIIO) and supports outreach and enrollment in multiple states to ensure continuity of coverage for Federally-facilitated Marketplace (FFM) consumers impacted by the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE) or annual Medicaid and Children's Health Insurance Program (CHIP) redetermination process.

The Enrollment Assister will play a key role on the EAP and will be trained and certified to conduct targeted outreach to impacted consumers in population centers identified by CMS.

Our Enrollment Assisters help consumers navigate to obtain eligibility determinations and plan selections, and to enroll consumers in qualified health plans to maintain coverage.

Enrollment Assisters provide remote direct consumer outreach support by making outbound and receiving inbound telephone calls, sending and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and families.

• Assist consumers with all aspects of the enrollment and/or renewal processes for Marketplace and/or Medicaid applications including:
• Walking through the enrollment process with the consumer, including data input if necessary
• Ensure all project-identified, state and federal regulations, processes, policies, and procedures are executed and followed as applicable.
• Successfully participate in a hybrid work structure that includes remote work from home AND attendance at local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach assistance.
• Represent CMS and Cognosante within the local community in a professional manner.
• Successfully complete mandatory training and certification requirements within the allotted timeframe
• Complete additional state registration, certifications, or background checks (depending on state of residence or state law) prior to performing any job duties
• Be available to work flexible/nontraditional hours, including evenings and weekends
• Participate in some reimbursed in-state and local travel for Community Events
• Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, MS Teams, customer relationship management (CRM) or database management tools.
• Demonstrate ability to collect data and analyze data from the consumer.
• Possess a valid driver's license, have access to reliable transportation and be an insured driver in an active auto insurance policy.

• Flexibility to adapt to changing project requirements, priorities, and environments.
• The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.