Customer Service Represetative - Torrance, United States - Jessie Lord Bakery, LLC

Description

Job Description

Location: Torrance

Job Summary: This position is responsible for maintaining positive relationships with customers' representatives; ensuring customers' requirements are met as set forth by the Company.

Essential Job Functions:

• Maintains customer records by updating account information.
• Enters customer orders into the accounting system and maintains customer order spreadsheets.
• Verifies pricing of all new purchase orders
• Verifies inventory against purchase orders
• Review the production schedule to ensure orders can be fulfilled
• Review purchase orders and sales orders
• Confirms orders with brokers and customers via fax, e-mail or phone.
• Corresponds with customers via phone, e-mail, internet, and written correspondence regarding the status of orders.
• Communicates within the company regarding customer orders and ship dates.
• Receives and processes Sample Requests including inter-company communication, preparing shipment and scheduling pick up.
• Assists Q.A. with resolving claims or customer complaints and communicates resolution if appropriate.
• Oversees customer accounts, ensuring all processes are being attended to; including account status, product deliveries and customer records.
• Maintains a professional relationship, and assists as needed, with our broker network
• Maintains broker network files
• Assists the Transportation Scheduler when needed
• Assists and trains new customer service representatives as needed.
• Works closely with the sales department; aids as needed
• Interacts with the Accounting department to follow up on Accounts Receivable issues. Other duties as assigned

Food Safety Responsibilities:

• All employees are required to immediately report and assist in the elimination or control of any food safety issues they observe to their supervisor
• Follows, monitors and enforces all Good Manufacturing Practices (GMPs) and Pre-requisite programs

Qualifications:

• Associates degree, or higher preferred or a compantion of edication and expereince
• Three years of combined administrative experience, Sales, Customer Service, Inventory Control and/or Logistic experience, preferably in a food manufacturing environment
• Language Requirement: Ability to effectively communicate and understand orally and in writing in English
• Physical Requirement: Occasionally lift and/or carry up to 30 lbs.

Pay Range: $ $27.00 per hour. Pay scale is based on expereince and education.

Supervisor: Upper Management

FLSA Statues: Non-Exempt

COVID-19: Employees are required to present COVID-19 vaccination or request accommodation in accordance to the law.